General Manager - Chili's Grill & Bar

Banff Caribou Properties Ltd.; Banff; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health, disability & life insurance

Employee ownership program

Food & beverage discounts

Wellbeing & fitness programs

Complimentary hotel stays

Job summary

Chili's Banff, located at 461 Banff Avenue, Banff, Alberta, seeks a Restaurant General Manager to lead all Food & Beverage operations in a fast-paced resort setting.

The GM will drive revenue, manage budgets and staffing, and uphold brand standards while delivering exceptional guest experiences and a collaborative team culture.

Qualifications

• Post-secondary education in Hospitality or Restaurant Management is a strong asset.
• Proven leadership in a high-volume food & beverage operation of similar scale.
• Solid understanding of budgeting, labour management, cost control, and financial performance.
• Strong ability to connect with team, guests, hotel partners, and community.
• Excellent conflict resolution, negotiation, and people-management skills.
• Flexible schedule, including evenings, weekends and holidays.
• Excellent communication and leadership presence.

Responsibilities

• Prepare and manage annual budgets for F&B operations with profitability focus.
• Meet or exceed Restaurant Revenue Budget through sales leadership and cost controls.
• Drive results via marketing, guest loyalty, and memorable experiences.
• Collaborate with hotel departments to align goals and cost structures.
• Lead recruitment, training, and motivation of front-line F&B staff.
• Sponsor a safe, positive work environment with health & safety focus.

Skills

Leadership experience

Budgeting & cost control

Labour management

Communication skills

People management

Time management

Pressure/resilience

Guest service focus

Education

Hospitality/Restaurant Management degree (asset)

Job description

Chili's Grill & Bar, The Fox Hotel & Suites, 461 Banff Avenue, Banff, Alberta, Canada

At Chili’s Grill & Bar Banff, we believe great food, bold flavours, and genuine hospitality bring people together. We’re looking for a Restaurant General Manager who brings the same energy to leadership as we bring to the plate.

The General Manager is responsible for the overall supervision and control of all Food & Beverage operations, including restaurant, lounge and room service. This role leads from the front, setting the tone on the floor, building strong teams, and delivering crave‑worthy guest experiences every shift.

You’ll follow BCP and Chili’s brand standards while achieving (and beating) sales, labour, and cost budgets in a fast‑paced, high‑volume resort environment.

DUTIES AND RESPONSIBILITIES

• Prepare and manage annual budgets for all areas of the Food & Beverage operation—with a sharp eye on performance and profitability.
• Meet or exceed the annual Restaurant Revenue Budget, maximizing Food & Beverage profit through strong sales leadership, smart labour management, and consistent cost controls.
• Drive results by marketing the product, building guest loyalty, and creating buzz through great execution and memorable experiences.
• Maintain strong, collaborative relationships with all hotel and corporate departments
• Attend leadership, operational, and brand meetings as required.
• Partner closely with the other managers to evaluate menus, ensure accurate costing, maintain product quality, and keep guests coming back for more.
• Shape the future of Chili’s Banff through hands‑on involvement in the recruitment, hiring, training, and motivation of all front‑line Food & Beverage employees.
• Lead by example every day - bringing a leadership style rooted in energy, accountability, integrity, and fun.
• Ensure all front‑line team members are well trained, look sharp, and deliver prompt, friendly, and authentic Chili’s‑style service.
• Coach, develop, and inspire the Restaurant leadership and supervisor team, creating a culture of ownership and growth.
• Engage confidently with employees, guests, and the local community to anticipate service expectations and market trends.
• Promote a safe, respectful, and positive work environment, with a strong commitment to health and safety.
• Work effectively with the Payroll Department, ensuring accurate and timely payroll processing.
• Represent BCP and the Chili’s brand in a way that strengthens our reputation in Banff and beyond.
• Additional duties may be assigned to keep our operation running hot and our guests happy.

SKILLS AND EXPERIENCE

• Post‑secondary education in Hospitality or Restaurant Management is a strong asset.
• Proven leadership experience in a high‑volume food and beverage operation of similar scale and complexity.
• Solid understanding of budgeting, labour management, cost control, and financial performance.
• A natural ability to connect with team members, guests, hotel partners, and the local community.
• Strong conflict resolution, negotiation, and people‑management skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Excellent communication skills with a positive, confident leadership presence.
• Strong organizational and time‑management abilities.
• A genuine passion for hospitality, an eye for detail, and pride in delivering bold flavours and standout guest service.
• The ability to thrive in a dynamic, fast‑paced, ever‑changing environment—especially when the pressure’s on.

BENEFITS & PERKS

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:

• Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
• Opportunity to invest in our Employee Share Ownership Program.
• Food and beverage discounts at all BLC restaurants and cafes.
• Health and wellbeing programs , including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Participation in Leadership Days for ongoing professional development.
• Experience our hotels firsthand through our Complimentary Hotel Stays Program.
• A complete list of employee benefits are listed here .

INCLUSION & ACCESSIBILITY

BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter , we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity‑seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at [e-mail] or 403-760-8521.