Lead, Performance Evaluation and Reporting

Fraser Health; Surrey; On-site; CAD 132,870,000 - 191,008,000; Full time

Job summary

Fraser Health is seeking a Lead, Performance Evaluation & Reporting to drive analytics, performance measurement and quality improvement across Home & Community Care services. You will develop reporting frameworks, analyze KPIs, and collaborate with clinical and operational leaders to support decision-making and patient care.

You will lead projects, mentor staff, and shape regional reporting programs. The role requires a bachelor’s degree in a health-related field and 5–7 years of related

Qualifications

• Experience in decision support, health information management or quality.
• Strong report writing and presentation skills.
• Ability to analyze clinical, administrative and financial data.
• Knowledge of performance evaluation tools and reporting techniques.
• Project management experience and process improvement.

Responsibilities

• Lead performance evaluation and reporting for HCC services.
• Collaborate with clinical and operational leaders to develop indicators.
• Monitor and analyze quality and KPIs; ensure standards.
• Present data to stakeholders and committees.
• Develop and evaluate data quality programs across systems.
• Recommend actions to leadership; address contract implementations as needed.
• Ensure policies and tools improve data quality and standardization.
• Collaborate with internal/external stakeholders to resolve issues.
• Lead projects and engage stakeholders in quality activities.
• Provide leadership to Regional HCC Business Analyst.
• Participate in internal and external committees.

Skills

Healthcare analytics

Decision support

Performance reporting

Data analysis

Project leadership

SQL

Education

Bachelor's degree

Tools

Database software

Spreadsheet software

SQL

Job description

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour

Job Summary

Are you passionate about using data to drive better healthcare outcomes? Join Fraser Health as a Lead, Performance Evaluation & Reporting, where you'll lead performance measurement, reporting, and quality improvement initiatives across Home & Community Care services.

In this strategic role, you'll collaborate with clinical and operational leaders to develop reporting frameworks, analyze key performance indicators, improve data quality, and provide insights that support decision-making and enhance patient care. You'll also lead projects, engage with key stakeholders, and help shape the future of community-based healthcare services.

What you'll bring:

• Experience in healthcare analytics, decision support, performance reporting, or health information management
• Strong analytical, reporting, and presentation skills
• Experience working with clinical, operational, and financial data
• Project leadership and continuous improvement experience
• Knowledge of SQL and data analysis tools

Make an impact where it matters most. Join a team committed to improving care for patients, clients, residents, and families across Fraser Health.

Detailed Overview

Supporting the Vision, Values, Purpose, and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Performance Evaluation and Reporting leads all activities pertaining to the analysis, evaluation and reporting of clinical and business operations data for Regional Home & Community Care (HCC) services. Working with cross-functional teams internal and external to Fraser Health, the Lead is responsible for identifying key performance indicators for Regional HCC services and developing a reporting framework. Monitors key indicators, develops quality assurance guidelines for all outputs, and recommends and implements appropriate actions in collaboration with clinical and operational leaders. This role leads identified projects, liaises with a variety of internal and external stakeholders and clinical leaders, and leads the data quality program for Regional HCC services.

Responsibilities

1. Leads activities pertaining to performance evaluation and reporting of Regional Home & Community Care (HCC) services.
2. Collaborates with clinical and operational leaders to identify relevant indicators and develop a reporting framework for the reporting, evaluation and presentation of these measures.
3. Monitors and analyzes quality and key performance indicators ensuring quality and service standards are met.
4. Presents data to relevant internal and external stakeholders, including operators, various committees, and the HCC network.
5. Develops, implements and evaluates a data quality program for the identified metrics and implements activities to enhance the quality of data in the various systems.
6. Provides recommendations for the Director and, in collaboration with clinical and operational leaders, initiates appropriate action when performance deviates from expectations; recommends a variety of actions including contract changes as necessary, in areas relat4ed to administration, contract implementation, or Human Resource Management capacity.
7. Ensures effective policies, procedures, use of applications, tools to improve data quality/data management, report design and standardization. Evaluates, identifies areas for improvement and provides recommendations. Develops plans and implements changes accordingly.
8. Collaborates with and responds to internal and external stakeholders, including service providers, staff, decision support services, in order to resolve issues and facilitate consensus. Provides consultation regarding performance evaluation, metrics and/or reports.
9. Leads and/or participates in the execution of identified proje4cts; assists with stakeholder engagement, communications and quality improvement activities as necessary.
10. Provides leadership to Regional HCC Business Analyst.
11. Participates in assigned internal and external committees.

Qualifications

Bachelor’s degree in Health Information Management, Commerce, Business Administration or a health related discipline plus five (5) to seven (7) years recent, related experience in, but not limited to, decision support, health information management, information analysis or quality, or an equivalent combination of education, training and experience.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Knowledge of performance evaluation and reporting tools and techniques.
• Ability to retrieve, analyze and evaluate clinical, administrative and financial data.
• Excellent report writing skills and presentation skills.
• Understanding of the health care system.
• Ability to identify, evaluate and implement process improvements.
• Project management skills.
• Knowledge of applicable software applications including database, spreadsheet and data analysis software, including SQL.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.