Lead, Health Informatics

Fraser Health; Surrey; On-site; CAD 63,000 - 91,000; Full time

Benefits offered by this job

Hybrid work options

Competitive compensation package

Comprehensive health benefits

Job summary

Fraser Health is seeking a Lead in Mobility Technologies and Services to guide the Advance program, applying strong technical and business consulting skills in mobile technologies, solution design and vendor management to transform patient care. The role requires leadership, stakeholder engagement and a strategic mindset.

The position is a regular full-time role located in Surrey, BC with hybrid work options. Fraser Health offers competitive compensation and comprehensive health benefits.

Qualifications

• Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field.
• Five years of recent experience with business and systems analysis in a large, complex enterprise environment.
• An equivalent combination of education, training and experience is acceptable.

Responsibilities

• Lead projects within Mobility Technologies and Services to deliver managed mobility solutions.
• Liaise with vendors and service providers on mobility operations, reporting and performance metrics.
• Translate business requirements into tactical mobility solutions and validate designs.
• Provide mentorship to the portfolio team and back up the Portfolio Manager.

Skills

Stakeholder communication

Team player

Analytical thinking

Education

Bachelor's degree in Health Information Science or Computer Science

Tools

VMware Workspace ONE

Microsoft Endpoint Manager / Intune

Apple Business Manager

Android Enterprise

Samsung Knox

ServiceNow

Job description

Salary The salary range for this position is CAD $46.37 - $66.66 / hour

Job Summary

As a Lead within the Mobility Technologies and Services portfolio and directly supporting the Advance program, you will bring your strong technical and business consulting skills and extensive experience within the domains of mobile technologies, solution design and vendor management to create and drive transformational change in how Fraser Health providers, clinicians, and staff deliver patient care.

As a Lead, you would demonstrate:

• Initiative when communicating with stakeholders, vendors and leadership.
• Being a team player who is passionate about IT and healthcare.
• The ability to work independently and think critically and analytically.

Build on your experience as you:

• Employ your knowledge of mobility technologies, solution design and vendor management to support the identification, documentation and delivery of Managed Mobility Services within the Advance program. Specific duties will include requirements gathering and analysis, technical and service design, future business case planning and project lifecycle management using FHA's IT Service Management toolsets.
• Draw upon your expertise with vendor and supplier management and liaise with contracted service providers on all aspects of Managed Mobility Services operations, including definition / documentation of mobile workflows and reporting on operational and performance metrics (e.g. lifecycle status, delivery timelines, incident support), financial performance (eg. TCO, subscriber billing) and asset management (eg. Spares, disposal and recycling).
• Leverage your experience in collecting, documenting and interpreting business requirements in conjunction with your technical competencies to translate these into tactical solutions that align with FHA's Managed Mobility Service model. Specific duties include support for service design and solution assessment, testing & validation.
• Serve as back up to the Portfolio Manager in the area of team mentoring and leadership.

Here is what we would like you to have:

• Bachelor's degree in Health Information Science or Computer Science, Software Engineering or a related field.
• Five (5) years recent related experience with systems and business analysis in a large, complex enterprise environment.
• An equivalent combination of education, training and experience is acceptable.

An asset to this role would be:

• Experience configuring and supporting large enterprise mobility fleets using Unified Endpoint Management (UEM) solutions such as VMware Workspace ONE and Microsoft Endpoint Manager / Intune.
• Experience with Apple and Android enterprise systems including Apple Business Manager, Android Enterprise and Samsung Knox.
• Experience with corporate device procurement and lifecycle processes and associated telecom expense management.
• Experience working with vendors and service providers.
• Familiarity of security technologies including MFA, PKI and SIEM.
• Familiarity with ITIL best practices, Project Management, and Service Now.
• Familiarity with Windows and Linux Server Management.
• Knowledge of IT infrastructure, hardware, and Networking.

Bring your passion, skills and experience and be part of a dedicated team of professionals in a role where you can really make a difference!

This position is a regular full time position located at our Central City offices in Surrey, B.C.

Hybrid work options are available for discussion.

A career at Fraser Health will offer you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective field. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.

Responsibilities

1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
• Knowledge of information management, health informatics, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business and/or clinical needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Demonstrated decision making ability within complex and diverse issues.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Ability to organize work, problem solve, multitask and meet deadlines.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care.