Lead, Quality Improvement and Patient Safety

Fraser Health; Surrey; On-site; CAD 64,000 - 92,000; Full time

Job summary

Fraser Health in British Columbia seeks a Lead, Quality Improvement and Patient Safety who partners with operational and clinical leaders to apply quality improvement principles at the point of care and in program priorities. The consultant promotes integration of evidence-based systems and tools to design safe, effective, and efficient care delivery.

The role focuses on leadership, education, and coaching to advance patient safety, outcomes, and performance metrics across Fraser Health.

Qualifications

• Master's degree in health care or related field.
• Five years of health care leadership experience with patient safety/quality improvement.
• Experience with accreditation processes and change management.

Responsibilities

• Lead quality improvement initiatives with clinical teams to improve care quality, safety and efficiency.
• Provide education resources and coaching on QI methodologies and tools.
• Analyze data to monitor KPIs and patient safety indicators and report on action plans.
• Collaborate with leaders and physicians to drive improvement across programs.

Skills

Quality improvement

Facilitation & teaching

Excel/Visio/PowerPoint

Education

Master's degree in health care

Tools

Excel

Visio

PowerPoint

Job description

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Quality Improvement and Patient Safety (QI/PS), works in partnership with operational and clinical leaders to provide leadership and expertise in the application of quality improvement principles, practices and tools, both at point of care and service and in support of clinical program priorities, in alignment with Fraser Health''s strategic goals. The Consultant promotes the integration and standardization of evidence-based systems and tools with the design of safe, effective, and efficient care delivery processes.

Responsibilities

1. Collaborates with health care leaders and physicians to provide leadership and quality improvement expertise to teams in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction.
2. Identifies learning needs of teams related to QI/PS methodology, tools, and system processes. Develops, implements, and evaluates education resources to meet those needs.
3. Provides consultation, guidance, and support to teams in the use of tools and mechanisms to plan, test, measure, monitor, and evaluate initiatives designed to improve patient care outcomes.
4. Provides facilitation and coaching to enable teams in the development, monitoring, and analysis of key performance indicators.
5. Provides expert support for analysis of multiple sources of data in order to promote a balanced approach for identifying and acting on improvement opportunities.
6. Provides leadership in the development and implementation of client safety and risk indicators, alert systems, and other risk prevention strategies.
7. Evaluates the effectiveness of processes as they relate to patient safety, complaints management, and patient safety event reporting. Makes recommendations based on evaluation of impact to patient outcomes and organizational risk. Plans with leaders the patient safety reviews in accordance with the patient safety event management policy and protocol.
8. Contributes to the development and review of policies and guidelines related to patient safety and quality of care. Uses applicable legislation and directives both provincially and nationally. Provides expert advice to leaders, as needed.
9. Performs a leadership role in the integration of accreditation standards, processes, and related improvement priorities with program leads.
10. Provides expertise and facilitation related to clinical improvement tools such as QI model for improvement, care paths, and structured improvement collaboratives.
11. Provides expertise on the review process, including development of recommendations, follow-up actions, and reporting on status of action plans to FH quality committees, as a member of committees responsible for patient safety reviews.
12. Liaises with external supports and resources to provide specialized knowledge, share information, and collect data.

Qualifications

Education and Experience

A level of education, training and experience equivalent to a Master's Degree in a health care related field.

Five (5) years' recent, related experience in health care services leadership in progressively more responsible and varied roles, including a minimum of two (2) years’ experience in the following areas of patient safety and quality improvement: patient safety education, reporting and follow-up; quality improvement knowledge and experience with development, implementation, evaluation and sustainment of quality improvement initiatives; and knowledge and experience with accreditation processes; and knowledge of and experience with application of change management principles to support local and regional change. Educational preparation in quality improvement, certificate in quality improvement, or equivalent training in the use of quality improvement methods and tools.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of quality improvement principles, methods and tools.
• Demonstrated presentation, facilitation and teaching skills.
• Ability to operate related equipment.
• Proficiency in the use of computer software such as Excel, Visio, PowerPoint.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.