Lead ITIL Change & Service Delivery

Interac Corp.; Toronto; Hybrid; CAD 125,000 - 135,000; Full time

Benefits offered by this job

Generous vacation days

Benefits coverage

RRSP program

Flexible hybrid work model

Employee assistance program

Job summary

Interac Corp. in Toronto, Canada, is seeking a Service Delivery Management Lead to drive ITIL V4 Service Management across the Real Time Rail Payment System.

You will lead Change and Problem Management, chair CAB meetings, and coordinate complex internal and vendor partnerships to minimize risk and maximize service quality. You will establish governance, produce key metrics, and guide cross-functional teams to deliver compliant, efficient operations in a hybrid work model.

Qualifications

• 5+ years in IT Service Management and Service Delivery roles.

Responsibilities

• Manage complex internal/vendor/partner relationships with focus on minimizing production, financial and reputational impact.
• Establish ITIL governance to meet audit and regulatory requirements.
• Provide leadership for planning critical changes across environments.
• Conduct risk assessments and ensure changes align with objectives and enterprise strategies.
• Chair Change Advisory Board (CAB) and represent Interac at vendor CAB meetings.
• Maintain a change calendar with visibility for stakeholders and sponsors.
• Develop communication and training strategies for enterprise-wide adherence.
• Lead Post Incident Reviews and Root Cause Analysis.
• Coordinate implementation plan walkthroughs and schedule changes per Change policies.
• Audit change and problem management processes and drive improvements.
• Publish ITIL metrics and reports for executives.

Skills

ITIL V4

Change Management

Problem Management

Incident Management

Stakeholder Management

Vendor Management

Communication Skills

Analytical Thinking

Cross-functional Collaboration

Process Improvement

Tools

ServiceNow

BMC Remedy

Job description

Interac Corp. in Toronto, Canada, is seeking a Service Delivery Management Lead to drive ITIL V4 Service Management across the Real Time Rail Payment System.

You will lead Change and Problem Management, chair CAB meetings, and coordinate complex internal and vendor partnerships to minimize risk and maximize service quality. You will establish governance, produce key metrics, and guide cross-functional teams to deliver compliant, efficient operations in a hybrid work model.