Lead Host: Elevate Guest Experience & VIP Coordination

Germain Hotels; Toronto; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Employee travel rates

Gym access at workplace

Germain Hotels perks and culture

Job summary

Germain Hotels in Toronto is seeking a results-driven Team Lead Host/Hostess with a strong guest-service background. You will manage reservations, optimize seating, coordinate VIP arrivals, and oversee private dining events to ensure memorable experiences for guests.

Join a dynamic team and contribute to guest satisfaction, staff coaching, and proactive communication across the restaurant and events teams.

Qualifications

• High school diploma or equivalent experience.
• Restaurant experience is an asset.
• Excellent stress and pressure management skills.
• Good physical condition: standing for long periods.
• Positive, trustworthy attitude and ability to work as part of a team.

Responsibilities

• Manage the daily reservation book through OpenTable.
• Optimize seating, pacing, and table availability to maximize guest experience and revenue.
• Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles.
• Manage bookings for private dining events (up to 20 guests).
• Coordinate event details with culinary and service teams to ensure seamless execution.
• Promote menu enhancements and beverage pairings where appropriate.
• Manage the Punch email inbox and respond to guest inquiries by phone and email.
• Coordinate special requests, celebrations, and dietary accommodations.
• Resolve guest concerns or elevate to management when required.
• Monitor and respond to Google and OpenTable reviews.
• Share guest feedback and service trends with the leadership team.
• Support, coach, and train the host team.
• Prepare daily VIP reports and reservation communications.
• Maintain reservation records and assist with reporting and administrative projects.

Skills

Interpersonal skills

Stress management

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Germain Hotels in Toronto is seeking a results-driven Team Lead Host/Hostess with a strong guest-service background. You will manage reservations, optimize seating, coordinate VIP arrivals, and oversee private dining events to ensure memorable experiences for guests.

Join a dynamic team and contribute to guest satisfaction, staff coaching, and proactive communication across the restaurant and events teams.