Lead Host

Germain Hôtels; Toronto; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Discounted hotel stays

Gym facilities on-site

Career growth opportunities

Job summary

Germain Hotels in Toronto is seeking a spirited Team Lead Host/Hostess to warmly welcome guests and coordinate reservations, private dining events, and guest communications. You will help optimize seating and guest flow, supervise a host team, and contribute to a positive, memorable guest experience.

The role emphasizes strong interpersonal skills, a customer-first mindset, and the ability to manage multiple tasks with composure in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent experience.
• Restaurant experience an asset.
• Excellent stress and pressure management skills.
• Good physical condition: standing for long periods of time.
• Positive, trustworthy attitude and ability to work as part of a team.

Responsibilities

• Manage the daily reservation book through OpenTable.
• Optimize seating, pacing, and table availability to maximize guest experience and revenue.
• Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles.
• Manage bookings for private dining events (up to 20 guests).
• Coordinate event details with culinary and service teams to ensure seamless execution.
• Promote menu enhancements and beverage pairings where appropriate.
• Manage the Punch email inbox and respond to guest inquiries by phone and email.
• Coordinate special requests, celebrations, and dietary accommodations.
• Resolve guest concerns or escalate to management when required.
• Monitor and respond to Google and OpenTable reviews.
• Share guest feedback and service trends with the leadership team.
• Support, coach, and train the host team.
• Prepare daily VIP reports and reservation communications.
• Maintain reservation records and assist with reporting and administrative projects.

Skills

Interpersonal skills

Customer service

Stress management

Teamwork

Education

High school diploma

Job description

The vibe at your place is more than perfect: lighting, music, everything is on point.

Do you have good interpersonal skills and like to please people with simple gestures that make them smile? We're looking for a spirited Team lead Host or Hostess with a genuine love of customer service. They ensure that every guest feels warmly welcomed and valued by creating a friendly and pleasant atmosphere.

WHAT YOU'LL DO

• Reservations & Guest Experience
  • Manage the daily reservation book through OpenTable.
  • Optimize seating, pacing, and table availability to maximize guest experience and revenue.
  • Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles.
• Private Dining Coordination
  • Manage bookings for private dining events (up to 20 guests).
  • Coordinate event details with culinary and service teams to ensure seamless execution.
  • Promote menu enhancements and beverage pairings where appropriate.
• Guest Relations & Communications
  • Manage the Punch email inbox and respond to guest inquiries by phone and email.
  • Coordinate special requests, celebrations, and dietary accommodations.
  • Resolve guest concerns or escalat to management when required.
• Online Reputation
  • Monitor and respond to Google and OpenTable reviews.
  • Share guest feedback and service trends with the leadership team.
• Leadership & Administration
  • Support, coach, and train the host team.
  • Prepare daily VIP reports and reservation communications.
  • Maintain reservation records and assist with reporting and administrative projects.

WHAT YOU'LL BRING

• High school diploma or equivalent experience
• Restaurant experience an asset
• Excellent stress and pressure management skills
• Good physical condition: standing for long periods of time
• Positive, trustworthy attitude and ability to work as part of a team

WHAT WE OFFER

• Passionate about travel? Take advantage of great rates when you stay at
  Germain Hotels to travel the country. Again and again!
• A work environment that foster creativity and autonomy - contribute to the
  growth of a company that strives to move you forward and recognizes you for
  who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your
  workplace.

The hourly rate for this role is 20,00$ in alignment with internal equity.