Guest Services Agent

Germain Hôtels; Mississauga; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Travel discounts

Gym access

Autonomy at work

Job summary

Germain Hôtels in Mississauga is seeking a Guest Service Agent to welcome guests, manage check-in/out, and tailor interactions for a memorable stay. You will respond to guest requests with care, using your initiative to enhance the guest experience.

The role emphasizes strong communication, a customer-centric mindset, and collaboration with other departments to deliver personalized service. Position is unionized with hourly compensation.

Qualifications

• Diploma in Hospitality (asset)
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS (asset)

Responsibilities

• Check-in and check-out, verify and detail arrivals and departures, and ensure internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

Skills

Excellent oral and written comms

Natural customer service

Handling difficult situations

Active listening

OPERA PMS (computer skills)

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

\"What can I do for you?\" is your mantra! We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

What You'll Do

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

What You'll Bring

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

What We Offer

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Hiring hourly rate: $21.93 This position is unionized, and compensation is set as per the current collective agreement. Backfill for an existing position.