Lead Hand

Intelcom | Dragonfly; Laval (administrative region); On-site; CAD 42,000 - 56,000; Full time

Job summary

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with a robust network of sorting stations and a strong focus on technology-driven delivery. This role places you at the heart of the chain in Laval, leading safety, supervising sorters, and coordinating daily warehouse activities to ensure fast, accurate, and reliable package handling.

You will oversee unloading, sorting, and shipping operations, manage labor deployment, and uphold health and safety standards.

Responsibilities

• Lead safety protocols and audits to maintain hazard-free operations.
• Motivate and support sorters and warehouse staff; mentor new hires.
• Oversee sorting, scanning, and processing of packages; manage layouts and labor deployment.
• Unloading and loading of trailers; verify freight against manifests; handle BOL exchanges.
• Ensure warehouse cleanliness and organization; perform related duties as assigned.

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainCore Duties:1. Health & SafetyEnsure compliance with Health & Safety protocols and maintain a hazard-free work environment.Enforce safe working methods and behaviors within the team.Conduct safety audits and warehouse checks.Make sure everyone meets safety standards.Respond to emergencies as required .Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.2. Leadership & Team SupportMotivate and lead sorters; be their point of reference.Mentor and support Package Handlers during the sort process.Coach and mentor warehouse associates, including training new hires.Respond quickly to requests for changes and unforeseen events.Forward special cases to supervisors or managers.Perform related tasks assigned by supervisors.3. Operations & Workflow ManagementSupport the supervision of sorting, scanning, and processing packages (including defective items and returns).Setup sorting layout.Assist with sorting packages and envelopes as needed.Assign labour and manage workforce deployment as required .Perform data entry as needed.4. Shipping & ReceivingUnload trailers and verify freight against manifests.Unloading and loading of pallets.Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.5. Warehouse OrganizationEnsure warehouse cleanliness and organization.Other duties as assignedWhy Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.