Lead Hand

Intelcom Courrier Canada INC; Fredericton; On-site; CAD 42,000 - 59,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a warehouse supervisor to lead sorting teams and ensure safe, efficient operations across our Fredericton facility. You will oversee health and safety, mentor staff, manage workflows, and coordinate shipping/receiving duties with attention to accuracy and timeliness.

This role emphasizes team leadership, problem solving, and hands-on supervision of unloading, layout setup, and data entry to keep parcel flows moving smoothly in a fast-paced distribution environment.

Qualifications

• Experience supervising warehouse staff or teams.
• Familiarity with safety protocols and OSHA-like guidelines.

Responsibilities

• Lead and motivate sorters; serve as the point of reference for the team.
• Coach and mentor Package Handlers during the sort process and onboarding of new hires.
• Oversee sorting, scanning, and processing of packages; manage workflows and labour deployment.
• Unload trailers, verify freight against manifests, and handle BOL exchanges.
• Maintain warehouse organization and cleanliness; perform related tasks as assigned.

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

• 1. Health & Safety Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment. Enforce safe working methods and behaviors within the team. Conduct safety audits and warehouse checks. Make sure everyone meets safety standards. Respond to emergencies as required. Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
• 2. Leadership & Team Support Motivate and lead sorters; be their point of reference. Mentor and support Package Handlers during the sort process. Coach and mentor warehouse associates, including training new hires. Respond quickly to requests for changes and unforeseen events. Forward special cases to supervisors or managers. Perform related tasks assigned by supervisors.
• 3. Operations & Workflow Management Support the supervision of sorting, scanning, and processing packages (including defective items and returns). Setup sorting layout. Assist with sorting packages and envelopes as needed. Assign labour and manage workforce deployment as required. Perform data entry as needed.
• 4. Shipping & Receiving Unload trailers and verify freight against manifests. Unloading and loading of pallets. Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.
• 5. Warehouse Organization Ensure warehouse cleanliness and organization. Other duties as assigned.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together.

We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand.

As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly.

Click here to learn more about our new identity.