Lead Hand

Intelcom; Laval (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Group RRSP program

Comprehensive group insurance

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a Warehouse Lead in Laval, QC to drive health & safety, lead sort teams, and manage sorting, shipping, and receiving operations. You will oversee unloading, layout setup, and workforce deployment while ensuring efficient, safe process execution.

The role emphasizes mentoring colleagues, responding to operational changes, and maintaining an organized, hazard-free warehouse environment in a fast-paced logistics setting.

Qualifications

• Experience applying Health & Safety protocols in a warehouse setting.
• Proven leadership and team supervision abilities.
• Strong understanding of sorting, shipping and receiving processes.
• Ability to respond quickly to operational changes and emergencies.

Responsibilities

• Health & Safety: Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
• Enforce safe working methods and behaviours within the team.
• Conduct safety audits and warehouse checks.
• Make sure everyone meets safety standards.
• Respond to emergencies as required.
• Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
• Leadership & Team Support: Motivate and lead sorters; be their point of reference.
• Mentor and support Package Handlers during the sort process.
• Coach and mentor warehouse associates, including training new hires.
• Respond quickly to requests for changes and unforeseen events.
• Forward special cases to supervisors or managers.
• Perform related tasks assigned by supervisors.
• Operations & Workflow Management: Support supervision of sorting, scanning and processing packages.
• Setup sorting layout.
• Assist with sorting packages and envelopes as needed.
• Assign labour and manage workforce deployment as required.
• Perform data entry as needed.
• Shipping & Receiving: Unload trailers and verify freight against manifests.
• Unloading and loading of pallets.
• Handle driver credentials, BOL exchange, and secure docking.
• Warehouse Organization: Ensure warehouse cleanliness and organization.

Skills

Health & Safety

Leadership

Operations Management

Logistics

Warehouse Operations

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

• 
  

  Health & Safety

  
  

  Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.

  
  

  Enforce safe working methods and behaviours within the team.

  
  

  Conduct safety audits and warehouse checks.

  
  

  Make sure everyone meets safety standards.

  
  

  Respond to emergencies as required.

  
  

  Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.

  
  


• 
  

  Leadership & Team Support

  
  

  Motivate and lead sorters; be their point of reference.

  
  

  Mentor and support Package Handlers during the sort process.

  
  

  Coach and mentor warehouse associates, including training new hires.

  
  

  Respond quickly to requests for changes and unforeseen events.

  
  

  Forward special cases to supervisors or managers.

  
  

  Perform related tasks assigned by supervisors.

  
  


• 
  

  Operations & Workflow Management

  
  

  Support the supervision of sorting, scanning, and processing packages (including defective items and returns).

  
  

  Setup sorting layout.

  
  

  Assist with sorting packages and envelopes as needed.

  
  

  Assign labour and manage workforce deployment as required.

  
  

  Perform data entry as needed.

  
  


• 
  

  Shipping & Receiving

  
  

  Unload trailers and verify freight against manifests.

  
  

  Unloading and loading of pallets.

  
  

  Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.

  
  


• 
  

  Warehouse Organization

  
  

  Ensure warehouse cleanliness and organization.

  
  

  Other duties as assigned.

  
  

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities


• Comprehensive group insurance


• Group RRSP program


• Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.