Lead Expeditor

Priority Dispatch Corp.; Area C (Puntledge/Black Creek); On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Seasons Pass for you and family

Staff shuttle during winter

Resort discounts

Pro deals and resort perks

Opportunities in F&B operations

Job summary

Mount Washington Alpine Resort is seeking a Lead Food Expediter for Ted’s Pub. You will oversee the expediting team, ensure accuracy and timely delivery of dishes, and coordinate between kitchen and front-of-house staff in a fast-paced winter environment.

Join our mountain resort team to develop leadership skills, work with a dynamic service staff, and contribute to exceptional guest experiences during the winter season.

Qualifications

• Previous experience as a food expediter, food runner, server, or kitchen support member.

Responsibilities

• Lead and support expediters, food runners, and service staff.
• Coordinate the flow of food between kitchen, expediting station, runners, and servers.
• Assign tasks and organize team responsibilities to ensure efficient service.
• Check orders for accuracy, presentation, garnish, temperature, and completeness.
• Ensure timely delivery to the correct table or guest; communicate with kitchen and FOH teams.
• Monitor order times, identify delays or issues, and help resolve them promptly.
• Maintain an organized expo line, pass area, and service station; keep expo stocked.
• Train and mentor expediters and runners on service standards and procedures.

Skills

Leadership

High-volume service

Communication

Organization

Multitasking

Calm under pressure

Attention to detail

Teamwork

Job description

Job Details

Level: Experienced

Job Location: Mt Washington - Strathcona - COMOX-STRATHCONA C, BC V9J 1L0

Position Type: Seasonal

Salary Range: $18.75 - $19.75 Hourly

Job Shift: Any

Job Category: Restaurant - Food Service

Job Title: Lead Expeditor

Department: Food & Beverage

Location: Mt. Washington, Comox Valley

Employment Type: Seasonal (Winter)

Wage Rate: $18.75

Reports to: Front of House Manager/Ted's Supervisor

About Mount Washington

At Mount Washington Alpine Resort, we're more than a workplace. We're more than a workplace. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you're ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there's a place for you here.

What We Offer

• A FREE Seasons Pass for you, and family passes
• Bonuses for referring new staff
• Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation
• Resort discounts, including retail, rentals, lessons, and food
• Access to pro deals and other ski resort reciprocal ticket deals
• The opportunity to work in a fun, fast-paced mountain environment
• The chance to gain valuable experience in resort food and beverage operations, team leadership, and front-of-house service coordination

Job Summary

Love the idea of working where the air is fresh, the views are unreal, and your "commute" includes snow-capped peaks? At Mount Washington Alpine Resort, you can spend your days surrounded by adventure — and get paid for it.

As the Lead Food Expediter at Ted’s Pub, you'll lead the expediting team and act as the primary link between the kitchen and front-of-house staff. You'll help ensure every plate leaving the kitchen is accurate, timely, properly presented, and delivered to the correct guest.

In a fast-paced après-ski environment, you'll coordinate food flow, support service communication, train and guide food expediters and runners, and help maintain high standards of cleanliness, efficiency, and guest service. If you're organized, confident, detail-oriented, and able to lead calmly under pressure, this is a great opportunity to be part of the Mount Washington Alpine Resort food and beverage team.

Key Responsibilities

• Leading and supporting food expediters, food runners, and other service support staff during daily operations
• Coordinating the flow of food between the kitchen, expediting station, food runners, and servers
• Assigning tasks and organizing team responsibilities to support efficient service
• Checking every order for accuracy, presentation, garnish, temperature, and completeness before it leaves the pass
• Ensuring food is delivered to the correct table or guest promptly
• Communicating clearly with kitchen staff, servers, bartenders, food runners, and management throughout service
• Monitoring order times and identifying delays, errors, or service concerns
• Alerting the kitchen or front-of-house team to delays and helping resolve issues quickly
• Maintaining an organized and efficient expo line, heat lamp, pass area, and service station
• Ensuring the expediting station is clean, fully stocked, and ready for service
• Training, coaching, and mentoring food expediters and runners on service standards and procedures
• Providing direction and feedback to team members during busy service periods
• Assisting with organizing take-out orders to ensure accuracy and readiness
• Supporting food runners as needed by helping run food or drinks during peak periods
• Maintaining awareness of daily specials, menu changes, dietary requirements, and pub features
• Communicating menu updates and special instructions to servers and kitchen staff
• Staying knowledgeable about mountain activities, events, and resort departments to answer guest questions when approached
• Supporting smooth communication and service flow between the front and back of house
• Following all food safety, health, sanitation, and cleanliness standards
• Communicating operational concerns, equipment needs, and staffing issues to the Kitchen Manager or Front of House Manager
• Pitching in wherever needed — because teamwork makes the mountain run smoothly
• Upholding high standards of food quality, presentation, organization, safety, and guest service

Qualifications Required Skills & Qualifications

• Previous experience as a food expediter, food runner, server, kitchen support team member, or in a similar restaurant role
• Previous lead, supervisory, or team-lead experience preferred
• Experience in a high-volume restaurant, pub, or food service environment
• Strong communication and organizational skills
• Ability to lead, train, and support expediters, food runners, and service staff
• Ability to multitask and remain calm, focused, and professional under pressure
• Detail-oriented, with a strong focus on food quality, accuracy, timing, and presentation
• Ability to coordinate effectively between kitchen and front-of-house teams
• Strong teamwork, decision-making, and problem-solving skills
• Knowledge of food safety, sanitation, and safe food handling procedures
• Knowledge of mountain activities, resort events, or hospitality operations would be an asset
• Ability to work independently and as part of a team

Physical Requirements

• Ability to stand and walk for extended periods
• Comfortable lifting, carrying, bending, reaching, and performing repetitive kitchen tasks
• Ability to work in a busy, fast paced, and physically demanding kitchen environment
• Able to safely work around heat, steam, sharp tools, wet floors, and kitchen equipment
• Ability to move efficiently during busy preparation and service periods
• Availability to work evenings, weekends, holidays, and peak operational periods

Resort Conditions

Working at a Winter Resort means no two days are the same, and that's part of the adventure! You'll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, muddy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!

Mt. Washington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Mt. Washington Alpine Resort and help create exceptional experiences that our guests will cherish for a lifetime!