Lead Development Representative

ELEVATE EMEA Ltd.; London; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading customer engagement firm in Ontario is seeking a skilled Lead Development Representative who speaks German. In this role, you will connect with potential customers, gather information, and facilitate communication with sales teams. The ideal candidate will have excellent communication and organizational skills, a passion for customer service, and prior experience in a call center environment. Join a diverse team that values innovation and collaboration.

Qualifications

• Native German language is mandatory.
• Fluent English for training and coaching.
• Prior call center experience with a focus on customer service.

Responsibilities

• Answer incoming calls and written support tickets.
• Make outbound calls to missed inquiries.
• Log results of leads into the CRM platform.
• Maintain communication with the team supervisor.

Skills

Excellent verbal and written communication

Empathy

Interpersonal skills

Organizational skills

Analytical skills

Job description

Overview

ELEVATE CONCEIRGE Lead Development Representative (LDR) — German Speaker

Who we are

The CONCEIRGE team at ELEVATE focuses on lead qualification for Fortune 500 clients. We validate inquiries, route opportunities to the appropriate departments, and report the effectiveness of Digital Marketing efforts to clients. This collaboration between Sales and Marketing turns potential interest into customers.

ELEVATE’s CONCEIRGE team consists of customer-centric, sales-driven professionals who value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers who live by timeless principles and deliver results.

What you will do

The CONCEIRGE Lead Development Representative is responsible for answering inbound leads from various sources, fostering relationships, and determining the specific needs of each customer on behalf of the world’s largest and most prestigious companies.

This role provides a crucial link to connect with prospects, build rapport, gather information, and identify opportunities that meet the minimum qualification criteria for our customer sales teams.

You will work closely with a project manager to execute personalized telephone and email outreach across a range of commercial real estate solutions and products.

This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above-average results for our customers.

Key Responsibilities

• Answer incoming calls following a calling guide that ensures a consistent customer experience
• Answer incoming written support tickets through a customer service platform
• Make outbound calls to inbound inquiries to return missed calls or left voicemails
• Route all qualified leads via email following a template based on pre-defined routing rules
• Log results of all qualified leads into a Client Relationship Management (CRM) platform
• Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received
• Deliver seamless and consistent experience for the customer

Who you are

You are a skilled and charming Lead Development Representative with excellent verbal and written communication, who enjoys helping people find the best solution to their needs efficiently and pleasantly.

• Native German language is mandatory
• Fluent English for training and coaching
• Empathetic, supportive, encouraging, and nurturing disposition
• Strong interpersonal, relationship-building, and listening skills with an effective conversation style
• Exceptional oral and written skills
• Good organizational skills with attention to detail, accuracy, and accountability
• Energy and passion for delivering results with the agreed SLAs
• Hunger for knowledge and learning of new products, services, and business
• A can-do, flexible, and proactive approach to resolving problems
• Strong relationship-building skills and a commitment to customer service
• Strong organization and time management skills
• Strong logic and analytical approach to solving challenges

You will have held prior roles and have experience in:

• Working within a call center and providing superior customer service outcomes
• The ability to rapidly understand customer objectives and value propositions

Who you will work with

Our team works with the world’s most prestigious and forward-thinking companies to help them grow, across technology, professional services, and commercial real estate. We collaborate with customer sales, marketing, and digital teams to help them launch into new markets, geographies, and products. What we do significantly impacts our clients and their goals.

Why ELEVATE?

We prioritize our people. We recruit the brightest minds, invest in their development, and aim to progress continuously. We hire for skills that cannot be trained; if you take care of your people, the work will be exceptional. We are many individuals with diverse backgrounds, united as one team, one adventure.

Colorful hair? Tattoos? Pop culture geek? Be you, with us!

www.thinkelevate.com