Lead, Collections Analytics & Optimization

Rogers Bank; Dartmouth; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Health and dental benefits, pension,RR

Stock matching programs

Volunteer time off

Growth and development opportunities

Wellness programs

Diversity and inclusion commitment

Job summary

Rogers Bank in Calgary, AB, is seeking a strategic leader to spearhead collections, credit risk, and performance initiatives within a regulated financial services environment. You will drive data-driven decisions, design modernized collection processes, and partner across Risk, Compliance, Technology, and Finance to deliver actionable insights.

The role expects 5+ years in collections or credit risk with demonstrated leadership.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Analytics, or equivalent.
• 5+ years of progressive experience in collections, credit risk, or financial services with leadership experience.
• Strong knowledge of collections strategies and regulatory requirements within a regulated environment.
• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
• Experience leading transformation, process improvement, automation, or digital initiatives.
• Strong stakeholder management and cross-functional collaboration.
• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.

Responsibilities

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
• Use analytics and business insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision‑making.
• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
• Evaluate and implement innovative collections tools, technologies, and digital solutions.
• Support governance, regulatory compliance, and risk management practices across collections operations.
• Manage relationships with third-party collections partners and support vendor performance and strategy.

Skills

Analytics

Leadership

SQL

Power BI

Regulatory knowledge

Stakeholder management

Credit risk

Education

Bachelor's degree in Business, Finance, Economics, Analytics

Tools

SQL

SAS

Alteryx

Databricks

Power BI

Tableau

Job description

Rogers Bank in Calgary, AB, is seeking a strategic leader to spearhead collections, credit risk, and performance initiatives within a regulated financial services environment. You will drive data-driven decisions, design modernized collection processes, and partner across Risk, Compliance, Technology, and Finance to deliver actionable insights.

The role expects 5+ years in collections or credit risk with demonstrated leadership.