Lead Advanced Field Service Technician

Honeywell; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Lead Advanced Field Service Technician in Markham, where you'll lead the installation and maintenance of cutting-edge systems. This role offers the chance to solve complex technical issues and provide exceptional customer service across a diverse range of products. With opportunities for career growth and skill development in a supportive environment, you'll be at the forefront of innovation in life safety and security systems. If you're eager to make an impact and advance your technical expertise, this is the perfect opportunity for you.

Benefits

Competitive pay

Benefits package

Sign-on bonus up to $3000

Qualifications

• 5+ years of field experience in electronics or computer programming.
• Training on Honeywell software and networking protocols.

Responsibilities

• Lead on-site installation and repair of complex systems.
• Provide customer software and hardware support.

Skills

Field experience in electronics

Customer service skills

Problem-solving ability

Communication skills

Bilingual in French and English

Education

Post-Secondary education in related field

Technical/professional certificate

Tools

Honeywell software programming tools

Microsoft Active Directory

Networking protocols and products

Job description

Join to apply for the Lead Advanced Field Service Technician role at Honeywell

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Join to apply for the Lead Advanced Field Service Technician role at Honeywell

Join a team recognized for leadership, innovation and diversity

The future is what you make it.

We have an immediate opening for a Lead Advanced Field Service Technician at our Markham office, reporting directly to the Service Manager. You will be responsible for leading successful on-site installation, servicing and repair process of complex equipment and systems, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the GTA and Southern Georgian Bay.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

Be the face of Honeywell to the customer and interact directly with end-users, peers, and competitors. Share knowledge of Honeywell solutions to improve efficiencies and team ability. Become a technical specialist for sophisticated Honeywell solutions/product offerings.

The ideal candidate will have a CFA and/or Electrical/Electronic diploma or experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting, etc.).

This is your chance to join an outstanding organization in which you will receive competitive pay and benefits. This position will provide the opportunity to further your career and develop your technical skills in an exciting and challenging atmosphere.

Key Responsibilities

• Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
• Resolve customer challenges quickly and efficiently
• Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Test, calibrate, and verify system and peripheral devices.
• Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
• Perform system backups and install appropriate updates and patches
• Provide software and hardware design, development and implementation support
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
• Update customer drawings/documentation with any configuration or model changes
• Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation
• Mentor and train Jr. Field Service Representatives
• Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
• Ability to cover on-call rotation for sites
  
  

YOU MUST HAVE

• Post-Secondary education in related field
• Minimum of 5 years of field experience in electronics or computer programming/administration
• Training/Certification on Honeywell software programming tools
• Training/Certification on networking protocols and products
• Valid driver’s License
  
  

WE VALUE

• Advanced knowledge of Microsoft Active Directory
• Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
• Experience with Honeywell BAS product line, security knowledge of DVM, CCTV, and Temaline
• Expertise in the Access control and CCTV fields
• Expertise working in a server-based environment
• Previous electronic security industry experience
• Previous technical / installation experience
• A solid grasp of network communications technology
• Application Programming Experience (JAVA, Apache Tomcat, VB Script)
• Extraction and manipulation of reports
• Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
• Ability to lead, mentor and transfer knowledge
• Superb communication, interpersonal and organizational skills
• Computer Science background
• Previous customer service experience
• Technical/professional certificate
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Bilingual in French and English
  
  

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Additional Information

• JOB ID: HRD262089
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt

Global (ALL)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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