Field Service Technician Lead

National Carwash Solutions, Inc.; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Technician Lead to oversee service operations and lead a team of technicians. In this pivotal role, you will ensure high-quality service delivery while maintaining excellent communication with team members and customers. Your expertise in mechanical and electrical systems will be essential as you coordinate service calls, manage inventory, and promote preventive maintenance programs. This full-time position offers an opportunity to make a significant impact within a supportive work environment that values teamwork and customer satisfaction. If you're ready to take the next step in your career, we want to hear from you!

Qualifications

• Minimum of 3 years as a field technician with mechanical and electrical experience.
• Must possess excellent communication and organizational skills.

Responsibilities

• Oversee and coordinate service technicians during service jobs.
• Promote preventive maintenance programs and ensure customer satisfaction.
• Maintain inventory levels of parts and supplies in service vehicles.

Skills

Communication Skills

Organizational Skills

Team Leadership

Mechanical Skills

Electrical Experience

Pneumatics Knowledge

PLC Experience

Intermediate Computer Skills

Education

High School Diploma

Associate's Degree (preferred)

Job description

Join to apply for the Field Service Technician Lead role at National Carwash Solutions.

Job Summary:
As a Field Service Lead, you will perform the general duties of a Service Technician and be responsible for the general oversight of designated technicians during service jobs.

Job Duties:

• Routinely performs the normal duties of a Service Technician.
• Performs the common administrative functions required of personnel in a team lead capacity.
• Coordinates with the Service Manager or personnel at the main office to schedule service calls or projects. Assigns and performs duties to team members.
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as training seminars, maintenance manuals, and service bulletins, or engineering documents, as well as individual research and other correspondence.
• Responsible for knowing and complying with all service policies and procedures.
• Keeps Service Manager informed of all significant problems and progress of resolutions.
• Oversees, coordinates, assists, and trains Service Technicians.
• Endeavours to maintain good employee morale, enthusiasm, and cooperation.
• Promotes preventive maintenance programs for present and future customers and schedules the same.
• Makes periodic “courtesy calls” for all new customer locations to develop good rapport, constantly striving to provide outstanding service and ensure customer satisfaction.
• Responsible for the timely return of warranty parts in his/her service area.
• Ensures proper inventory levels of parts and supplies are maintained in all service vehicles and warehouses.
• Comply with all applicable OHSA, ESA and other provincial regulatory laws, as well as company safety policies.
• Any other duties as assigned by the Service Manager or Senior Executive team.

Qualifications:

• High school diploma or equivalent.
• An Associate’s degree from a two-year college or technical/trade school preferred, or equivalent experience.
• Minimum of 3 years experience as a field technician in a related area.
• Minimum of 3 years of Industrial Mechanical, Pneumatics, and PLC experience.
• Minimum of 3 years of Electrical Experience - including 3 phases.
• Must possess excellent communication and organizational skills.
• Ability to train, organize, lead, and motivate a team to succeed.
• Must have a clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years.
• No impaired driving convictions within the past five (5) years and no charges currently pending.
• Intermediate computer skills and email communication.

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods.

Work Shift: Monday-Friday 8am-5pm and rotating weekends.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Manufacturing