Lead Administrator (Support &Operations)

HCL Technologies Limited; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

HCLTech is seeking a Lead Administrator (Support & Operations) in Canada to serve as a SRE L3 Network Engineer within the Network Services team. You will oversee day-to-day technical and service activities, lead operational efforts during major incidents, and drive problem management to ensure service quality.

You will collaborate with architecture, engineering, and vendor teams to onboard new products into service and work with IT leadership to improve production stability and implement best

Qualifications

• Experience as L3 Aruba WLAN Design and Deployment: design, deployment, and maintenance of Aruba WLANs with controller-based or controllerless options.
• Aruba Mobility Controllers for centralized AP management, routing, and QoS.
• Aruba Central cloud-based management for deployment, configuration, and monitoring of WLANs.
• Knowledge of 802.11 standards, security policies, and traffic prioritization.

Responsibilities

• Hands-on experience implementing Routing & Switching solutions on Cisco and Aruba hardware.
• Manage major incidents and problem resolution across the network environment.
• Collaborate with architecture, engineering, and vendor teams to onboard new products into service.
• Drive production stability and continuous service improvement with IT leadership.

Skills

Routing & Switching

BGP

OSPF

Aruba WLAN

Aruba Mobility Controllers

Aruba Central

Security Policies

Wireless Standards

Tools

Cisco

HP- Aruba

Aruba Controllers

Job description

Lead Administrator (Support &Operations)

Canada

Job Summary

• Work in a mission-critical role as a SRE L3 Network Engineer in the Network Services team responsible for day-to-day technical and service oversight of the regional Network
• Provide technical leadership across the network environment specifically across operational activities, major incidents, and problem management, but also across review and advisory activities for implementation projects
• Work with the architecture, engineering, capabilities owners/managers, vendor management and service providers’ teams to onboard new products and represent operations as required to ensure acceptance into service is successfully delivered
• Work closely with IT leadership to make a real impact in terms of production stability, continuous service improvement and best practice sharing across the environment

Key Responsibilities

• Rich Hands-on experience of implementing the respective Routing & Switching solutions OEM mainly on Cisco and HP-ARUBA
• Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc.
• Good hands on on ARUBA AP like 340/300/207/2xx/3xx and controllers like 72xx
• Good hands on AIRWAVE and CLEARPASS
• Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc

Skill Requirements

• An L3 Aruba WLAN Design and Deployment involves designing, implementing, and maintaining Aruba wireless networks. This includes understanding client needs, conducting site surveys, designing WLAN coverage, configuring Aruba controllers and access points, troubleshooting issues, and implementing security policies.
• Aruba Mobility Controllers: These controllers are essential for managing APs and providing centralized control over the WLAN, including routing and traffic prioritization.
• Aruba Central: A cloud-based management platform that simplifies deployment, configuration, and monitoring of Aruba WLANs, including Layer 3 routing.
• Deployment Models: Controller-based: This model uses Aruba Mobility Controllers for managing APs and implementing Layer 3 routing.
• Controllerless (Aruba Instant): While not as advanced as controller-based, Aruba Instant offers a simplified deployment option with limited Layer 3 routing capabilities.
• Network Topology: Plan the physical layout of your network, including the placement of APs, controllers, and switches.
• Security Policies: Implement robust security measures, including authentication, encryption, and access control.
• Wireless Standards: Choose the appropriate 802.11 standards for your needs, considering speed, range, and security requirements.
• Traffic Prioritization: Implement traffic prioritization mechanisms to ensure that critical applications receive adequate bandwidth.

Other Requirements

• Certifications (Preferred but Not Mandatory): Cisco: CCNP, CCIE Juniper: JNCIP, JNCIE Arista: ACE-A, ACE-P Aruba: ACMP, ACDP Network Automation: DevNet, JNCIA-DevOps, Ansible
• Job Description: Work in a mission-critical role as a SRE L3 Network Engineer in the Network Services team responsible for day-to-day technical and service oversight of the regional Network; Provide technical leadership across the network environment specifically across operational activities, major incidents, and problem management, but also across review and advisory activities for implementation projects; Work with the architecture, engineering, capabilities owners/managers, vendor management and service providers’ teams to onboard new products and represent operations as required to ensure acceptance into service is successfully delivered; Work closely with IT leadership to make a real impact in terms of production stability, continuous service improvement and best practice sharing across the environment

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.