LCBO-Customer Service Representative

CDSSAB - ES -Cochrane; Town of Cochrane; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Employee & Family Assistance Program

Workperks discounts

Union dues (1.55% of gross earnings)

Job summary

LCBO in Canada is seeking a Customer Service Representative to work on-site and deliver best-in-class service to customers purchasing wine, beer, and spirits. You will greet shoppers, share product knowledge, and handle transactions on the store floor or at computerized cash registers.

You will engage with customers and co-workers, assist with receiving inventory, unloading trucks, stocking shelves, and maintaining Customer Ready Standards.

Qualifications

• Customer-focused approach with ability to deliver exceptional service.
• Ability to engage with customers and colleagues in a friendly, professional manner.
• Willingness to assist with inventory, stocking, and store operations.

Responsibilities

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

Skills

Customer engagement

Interpersonal skills

Cash handling

Tools

Cash registers

Job description

Do you make an impact on the people you meet?

Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we'd love to have you on our team!

Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

You will be working on-site. #LI-OnSite

Below you will find more information about the opportunity:

As a Customer Service Representative, your role will include:

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

But let's talk about YOU:

You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer

You must be eligible to work in Canada, and be a minimum of 18 years of age

You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

What you need to know...

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee's seniority and availability

Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required

You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice.

You will wear a black shirt, black pants and black shoes for the duration of your shift

This job is part of a union, requiring payment of union dues which is currently 1.55% of your gross earnings

We offer a comprehensive suite of benefits, including

• access to an Employee & Family Assistance Program
• discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.