Holiday Customer Service Representative

LCBO (Liquor Control Board of Ontario); Mississauga; On-site; CAD 24,000 - 34,000; Full time

Job summary

LCBO in Mississauga is hiring Customer Service Representatives for the November 16–December 31 period at our GTA Service Centre. You will help deliver an extraordinary customer experience while sharing knowledge about wine, beer, ciders and spirits as you get paid for online training.

Shift availability includes days and evenings; you must be 18+, eligible to work in Canada, and willing to undergo a Criminal Background Check. Safety footwear and light lifting are part of the role.

Qualifications

• Excellent interpersonal and engagement skills.
• Bilingualism (English and French) is a bonus.
• Must be eligible to work in Canada (valid SIN, Student or Work Permit).
• Minimum of 18 years of age.

Responsibilities

• Load and unload cases of beer, wine, spirits and cider weighing 25–50 lbs (18–27 kg).
• Pick and pack single bottles and full cases.
• Order assembly, palletize cases and ship products.
• Wear CSA approved safety footwear as required.
• Gain knowledge of operations in automated warehouse environment.
• Operate or assist with forklift/pallet jack as needed.
• Perform repetitive heavy lifting with safe techniques.
• Maintain facility cleanliness and contribute to safety.

Skills

Interpersonal skills

Bilingual (EN/FR) bonus

Job description

Salary / Pay

Salary / Pay: $20.82/hour

Job Posting Description

At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province of Ontario. We are looking for Customer Service Representatives to work at our Mississauga GTA Service Centre between November 16 - December 31. With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them ... along with their purchase. If this resonates, then we would love to have you join our team! As an LCBO Customer Service Representative, you'll have a chance to inspire others, reach your full potential and share your knowledge with our customers. Learn more about wine, beer, ciders and spirits than you ever imagined as you get paid for online training, including product knowledge essentials.

Responsibilities

• Load and unload cases of beer, wine, spirits and cider that weigh between 25 lbs (18 kg) and 50 lbs (27 kg)
• Pick and pack single bottles and full cases
• Order assembly, palletize cases and ship products
• Wear Canadian Safety Association (CSA) approved safety footwear as required
• Gain knowledge of operations in automated warehouse environment.
• Previous machinery experience (Forklift, Pallet jack) is preferred, but not mandatory.
• Perform repetitive heavy lifting using safe lifting techniques
• Strong customer service, communication, and interpersonal skills for effective teamwork
• Basic knowledge of the Occupational Health and Safety Act
• Maintaining facility cleanliness

Working Hours and Shift Availability

You are available to work during our peak business periods (evenings, weekends and holidays) You are available to work a variety of different shifts from Monday to Sunday with hours varying from Day Shift (8:00am - 4:00pm) and Afternoon Shift (4:30pm - 12:30am) Holiday Availability: Boxing Day (December 26). New Year's Eve (December 31).

Requirements

• Phenomenal interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum of 18 years of age
• Bilingualism (English and French) is a bonus
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO.

Union Status

Union / Non-Union: Union

Why Join the LCBO?

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee Family and Assistance Program (TELUS Health)
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks)
• You'll feel good knowing your work is helping make a difference in communities across Ontario

Equal Opportunity and Inclusion

There is a world of opportunities at the LCBO... We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation. Thank you for your interest. Only applicants selected for further consideration will be contacted.

About the LCBO

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world's largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.