Holiday Customer Service Representative

LCBO; Mississauga; On-site; CAD 24,000 - 34,000; Part time

Benefits offered by this job

Online learning

Employee assistance program

Discounts on products and tickets

WorkPerks

Job summary

LCBO is hiring Customer Service Representatives for the Mississauga GTA Service Centre during the peak period from November 16 to December 31. You’ll engage customers, learn product knowledge online, and support warehouse operations with light to moderate lifting and order fulfillment.

Shifts include Day and Afternoon options; evenings, weekends, and holidays may be required. Candidates must be 18+, eligible to work in Canada, and enjoy a fast-paced, collaborative environment.

Qualifications

• Customer-focused service incl. engaging with customers
• Strong communication and interpersonal abilities
• Able to work in a fast-paced retail/warehouse setting
• Flexible availability including evenings, weekends and holidays
• Eligible to work in Canada (SIN/permit) and must be 18+
• Bilingual EN/FR is a bonus

Responsibilities

• Load and unload cases weighing 25–50 lbs (18–27 kg)
• Pick and pack bottles and full cases
• Assemble orders, palletize and ship products
• Wear CSA-approved safety footwear
• Gain knowledge of automated warehouse operations (forklift/pallet jack desirable)
• Perform repetitive heavy lifting using safe techniques
• Contribute to team with strong customer service
• Maintain facility cleanliness

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Flexibility

Bilingual (EN/FR) bonus

Tools

Forklift experience

Pallet jack

Job description

Salary / Pay: $20.82/hour

Job Posting Description

At the LCBO, we always have the right spirit! Do you?

We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province of Ontario. We are looking for Customer Service Representatives to work at our Mississauga GTA Service Centre between November 16 – December 31. With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them … along with their purchase.

If this resonates, then we would love to have you join our team! As an LCBO Customer Service Representative, you’ll have a chance to inspire others, reach your full potential and share your knowledge with our customers.

Learn more about wine, beer, ciders and spirits than you ever imagined as you get paid for online training, including product knowledge essentials.

As a Customer Service Representative, you will:

• Load and unload cases of beer, wine, spirits and cider that weigh between 25 lbs (18 kg) and 50 lbs (27 kg)
• Pick and pack single bottles and full cases
• Order assembly, palletize cases and ship products
• Wear Canadian Safety Association (CSA) approved safety footwear as required
• Gain knowledge of operations in automated warehouse environment. Previous machinery experience (Forklift, Pallet jack) is preferred, but not mandatory
• Perform repetitive heavy lifting using safe lifting techniques
• Strong customer service, communication, and interpersonal skills for effective teamwork
• Basic knowledge of the Occupational Health and Safety Act
• Maintaining facility cleanliness

About You

• Phenomenal interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum of 18 years of age
• Bilingualism (English and French) is a bonus
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO.
• You are available to work during our peak business periods (evenings, weekends and holidays)
• You are available to work a variety of different shifts from Monday to Sunday with hours varying from Day Shift (8:00am - 4:00pm) and Afternoon Shift (4:30pm – 12:30am)

Holiday Availability

• Boxing Day (December 26).
• New Year's Eve (December 31).

Why Join the LCBO?

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee Family and Assistance Program (TELUS Health)
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks)
• You’ll feel good knowing your work is helping make a difference in communities across Ontario

There is a world of opportunities at the LCBO…

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Thank you for your interest. Only applicants selected for further consideration will be contacted.

Union / Non-Union

Union