Langley Onsite Patient Support Specialist

AVEE; City of Langley; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Supportive team environment

Meaningful work impacting patient care

Job summary

A healthcare company is seeking a full-time Customer Support Specialist in Langley, BC. The role involves supporting patients through various channels including phone and in-person interactions. Ideal candidates will have a patient-first mindset, strong communication skills, and previous customer support experience. The position offers competitive compensation and opportunities for professional growth within a supportive, collaborative team focused on improving patient access to care.

Qualifications

• Patient-first mindset with a calm, empathetic, and professional approach.
• Strong verbal and written English communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Previous experience in customer support, healthcare support, or a similar role.
• Must reside in British Columbia and be available for on-site work.

Responsibilities

• Support patients across multiple touchpoints including phone, email, and in-person interactions.
• Guide patients through appointment booking, service questions, and care coordination.
• Resolve day-to-day operational and basic technical issues with clarity and empathy.
• Work closely with teams to elevate and resolve patient concerns.

Skills

Patient-first mindset

Strong verbal and written English communication

Multitasking and organizational skills

Experience in customer support

Comfortable with CRM systems

Quick learner

Detail-oriented

Tools

CRM systems

Microsoft Office

Job description

A healthcare company is seeking a full-time Customer Support Specialist in Langley, BC. The role involves supporting patients through various channels including phone and in-person interactions. Ideal candidates will have a patient-first mindset, strong communication skills, and previous customer support experience. The position offers competitive compensation and opportunities for professional growth within a supportive, collaborative team focused on improving patient access to care.