Customer Support Specialist (MOA) | Langley, BC

AVEE; City of Langley; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Supportive team environment

Meaningful work impacting patient care

Job summary

A healthcare company is seeking a full-time Customer Support Specialist in Langley, BC. The role involves supporting patients through various channels including phone and in-person interactions. Ideal candidates will have a patient-first mindset, strong communication skills, and previous customer support experience. The position offers competitive compensation and opportunities for professional growth within a supportive, collaborative team focused on improving patient access to care.

Qualifications

• Patient-first mindset with a calm, empathetic, and professional approach.
• Strong verbal and written English communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Previous experience in customer support, healthcare support, or a similar role.
• Must reside in British Columbia and be available for on-site work.

Responsibilities

• Support patients across multiple touchpoints including phone, email, and in-person interactions.
• Guide patients through appointment booking, service questions, and care coordination.
• Resolve day-to-day operational and basic technical issues with clarity and empathy.
• Work closely with teams to elevate and resolve patient concerns.

Skills

Patient-first mindset

Strong verbal and written English communication

Multitasking and organizational skills

Experience in customer support

Comfortable with CRM systems

Quick learner

Detail-oriented

Tools

CRM systems

Microsoft Office

Job description

Customer Support Specialist (MOA) – On-Site | Langley, BC

Operations

Full Time

On-site

At Avee Health, we’re simplifying access to healthcare across Canada. We’ve helped over 200,000 patients connect with healthcare providers faster and more efficiently, turning long wait times into timely care. Our platform connects patients, clinicians, and pharmacies through operational tools that support appointment scheduling, clinical workflows, and prescription management.

We’re an operations-centric healthcare company. That means our support team sits at the heart of everything we do. The way we assist patients and clinics directly shapes how our product evolves and how we grow.

After four years of focused execution, Avee has reached product-market fit and is now entering its next growth phase. We’re building a strong on-site team in Langley and are looking for a full-time Customer Support Specialist to play a key role in delivering an exceptional patient experience.

🛠 What You’ll Do

• Support patients across multiple touchpoints including phone, email, and in-person interactions
• Guide patients through appointment booking, service questions, and care coordination
• Resolve day-to-day operational and basic technical issues with clarity and empathy
• Work closely with medical, operations, and technical teams to elevate and resolve patient concerns
• Maintain accurate records and follow internal workflows to ensure continuity of care
• Contribute feedback from patient interactions to help improve internal processes and product experience

✅ What Makes You a Strong Fit

• Patient-first mindset with a calm, empathetic, and professional approach
• Strong verbal and written English communication skills
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Previous experience in customer support, healthcare support, or a similar role
• Comfortable working with CRM systems, Microsoft Office, and web-based tools
• Quick learner with the ability to adapt to new internal systems and workflows
• Detail-oriented and comfortable working with basic operational and numerical data
• Must reside in British Columbia and be available for on-site work in Langley

🌱 What We Offer

• Competitive compensation
• Hands-on experience in a fast-growing healthcare company
• Opportunities for professional growth and long-term development
• A supportive, collaborative, and mission-driven on-site team
• Meaningful work that directly impacts patient access to care

Ready to join us?

We'd love to hear from you! Send us your resume and a brief introduction about yourself.