IT Support Specialist

Classic-Lifecare; Vancouver; On-site; CAD 36,000 - 41,000; Part time

Benefits offered by this job

Flexible schedule

Hands-on enterprise IT exposure

Opportunity for permanent role

Supportive team culture

Job summary

Classic LifeCare, Connect Partners, and Connect Communities are seeking a part-time IT Support Specialist to provide Tier 1–2 support across Vancouver and Langley, BC. The role offers 1.5 shifts per week, 4–6 hours per day, and a pay rate of $26–$30 per hour, with potential for a permanent role based on performance.

You will assist with Microsoft 365 and Azure AD, onboard/offboard users, maintain documentation, and support both remote and on-site end-user needs in an enterprise IT environment.

Qualifications

• 2+ years of experience in an IT support role or equivalent environment.
• Proficiency in Microsoft 365 administration and Azure Active Directory.
• Strong understanding of Windows and macOS, hardware troubleshooting, and networking fundamentals.
• Familiarity with ITSM tools or ticketing systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and work independently and collaboratively.

Responsibilities

• Provide Tier 1 and Tier 2 support for end-users, troubleshooting hardware, software, networking, and endpoint issues.
• Deliver advanced support in Microsoft 365 and Azure environments, including user account administration and service configurations.
• Maintain accurate documentation of procedures, asset inventory, and system configurations.
• Collaborate with senior IT staff to resolve complex issues and assist with infrastructure improvements.
• Develop and maintain an internal knowledge base to improve efficiency and self-service.
• Use a centralized ticketing system to manage and resolve IT service requests and incidents.
• Provide remote and on-site support, training, and guidance to end-users.

Skills

IT support

Microsoft 365

Azure AD

Windows/macOS

Networking basics

ITSM tools

Analytical skills

Communication skills

Multi-tasking

Self-driven

Education

IT certifications (CompTIA A+ / Network+ / Microsoft Certified)

Tools

Ticketing system

Job description

We are seeking a skilled part-time IT Support Specialist to join our team at Classic LifeCare, Connect Partners, and Connect Communities. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users.

Work Locations

Vancouver and Langley, BC

Job Type

Part-time (Opportunity: Full-time / Permanent Position）

Schedule

1.5 shifts per week | 4 – 6 hours/day

Pay Rate

$26 – 30 per hour

Why Join Us?

• Flexible schedule – ideal for students or part-time professionals
• Hands-on experience in enterprise IT environments
• Opportunity for a permanent role based on performance
• Supportive and collaborative team culture

Job Responsibilities

• Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues.
• Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations.
• Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations.
• Collaborate with senior IT staff to elevate complex issues and support the implementation of infrastructure and process improvements.
• Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service.
• Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner.
• Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience.

Qualifications

Required

• 2+ years of experience in an IT support role or equivalent technical support environment
• Proficiency in Microsoft 365 administration and Azure Active Directory
• Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals
• Familiarity with ITSM tools or ticketing systems
• Excellent analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and work both independently and collaboratively

Preferred

• Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent
• Experience in asset and configuration management best practices
• Exposure to scripting or automation tools (e.g., PowerShell) is an asset

At Classic LifeCare, Connect Partners, and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone.