In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Vancouver; On-site; CAD 35,817; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training and development programs

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and sick days

50% AT&T wireless discount

Job summary

A technology services provider is seeking a Retail Support Specialist in Vancouver, BC. This role involves providing frontline customer support in high-traffic retail settings, addressing billing, account, and device inquiries while maintaining professionalism under pressure. Applicants should have excellent communication skills, multitasking capabilities, and a detail-oriented mindset. Competitive starting pay at $26 per hour, with comprehensive benefits including medical insurance and 401k plan after one year. Flexible working hours required, including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress situations with professionalism.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing, account updates, and device support.
• Act as the AT&T subject-matter expert for retail employees.

Skills

Customer service

Communication

Multitasking

Problem-solving

Job description

A technology services provider is seeking a Retail Support Specialist in Vancouver, BC. This role involves providing frontline customer support in high-traffic retail settings, addressing billing, account, and device inquiries while maintaining professionalism under pressure. Applicants should have excellent communication skills, multitasking capabilities, and a detail-oriented mindset. Competitive starting pay at $26 per hour, with comprehensive benefits including medical insurance and 401k plan after one year. Flexible working hours required, including evenings and weekends.