Lakeside F&B Supervisor: Guest Experience Leader

Eldorado Resort; Kelowna; On-site; CAD 25,000 - 35,000; Full time

Benefits offered by this job

Temporary shared staff accommodation

Extended health and dental benefits

Employee discounts on accommodations,d

Staff recognition and teambuilding

Room for growth and development

Job summary

Eldorado Resort is seeking a Food & Beverage Supervisor to lead daily restaurant operations, supervise staff, provide coaching, and ensure top-tier guest experiences.

You will manage service flow, SOP adherence, and support administrative tasks while promoting the Eldorado brand and its events. The role requires strong communication, organization, and a passion for hospitality excellence.

Qualifications

• Minimum 2 years of supervisory experience in a high-volume, fast-paced hospitality environment.
• Post-secondary diploma/degree in Business or Hospitality is an asset.
• Experience with Squirrel and OpenTable is an asset.
• Superior verbal and written communication skills; highly organized and efficient.

Responsibilities

• Monitor service standards and ensure guest satisfaction.
• Build relationships with guests, team members, and management.
• Promote a culture of exceptional guest experiences and high-quality food and beverages.
• Coach and support staff, following SOPs and reporting performance to the Restaurant Manager.
• Support sales tracking, invoicing, inventory management, and revenue optimization.

Skills

Supervisory experience

Verbal and written communication

Strong organization

Guest service orientation

Education

Business or Hospitality diploma/degree

Tools

Squirrel

OpenTable

Job description

Eldorado Resort is seeking a Food & Beverage Supervisor to lead daily restaurant operations, supervise staff, provide coaching, and ensure top-tier guest experiences.

You will manage service flow, SOP adherence, and support administrative tasks while promoting the Eldorado brand and its events. The role requires strong communication, organization, and a passion for hospitality excellence.