Food & Beverage Supervisor

Eldorado Resort; Kelowna; On-site; CAD 25,000 - 35,000; Full time

Benefits offered by this job

Temporary shared staff accommodation

Extended health and dental benefits

Employee discounts on accommodations,d

Staff recognition and teambuilding

Room for growth and development

Job summary

Eldorado Resort is seeking a Food & Beverage Supervisor to lead daily restaurant operations, supervise staff, provide coaching, and ensure top-tier guest experiences.

You will manage service flow, SOP adherence, and support administrative tasks while promoting the Eldorado brand and its events. The role requires strong communication, organization, and a passion for hospitality excellence.

Qualifications

• Minimum 2 years of supervisory experience in a high-volume, fast-paced hospitality environment.
• Post-secondary diploma/degree in Business or Hospitality is an asset.
• Experience with Squirrel and OpenTable is an asset.
• Superior verbal and written communication skills; highly organized and efficient.

Responsibilities

• Monitor service standards and ensure guest satisfaction.
• Build relationships with guests, team members, and management.
• Promote a culture of exceptional guest experiences and high-quality food and beverages.
• Coach and support staff, following SOPs and reporting performance to the Restaurant Manager.
• Support sales tracking, invoicing, inventory management, and revenue optimization.

Skills

Supervisory experience

Verbal and written communication

Strong organization

Guest service orientation

Education

Business or Hospitality diploma/degree

Tools

Squirrel

OpenTable

Job description

If you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, fun social events, incredible colleagues, and last but not least, discounts on hotel stays and food & beverage at all Argus owned restaurants and hotels!

Position Summary

The Food & Beverage Supervisor is accountable for the day-to-day operations of the restaurant including staff training, light administration, and active floor management throughout service.

What will you be doing?

You will be responsible for performing the following tasks to the highest standard:

• Regularly monitor and ensure service standards are being met
• Build and maintain strong relationships with guests, team members, and management
• Create a culture that revolves around exceptional guest experience and enjoyment of high-quality food and beverages
• Support staff day to day, building positive moral while providing coaching and feedback
• Supports leadership by ensuring standard operating procedures are followed, and communicate any performance management to the Restaurant Manager
• Demonstrate high personal integrity, business ethics, and takes every opportunity to promote Eldorado Resort, restaurants, events, and activities
• Communicates the vision and promotions to all team members during daily stand-ups prior to each service
• Provide general administrative support for the restaurant
• Use conflict resolution and problem-solving skills when dealing with guest complaints
• Assist with the tracking of sales, invoicing, and managing inventory
• Strive for maximum efficiency and continual improvement of staff productivity, and revenue maximization through reservation management
• Additional duties as assigned or required

What are we looking for?

To successfully fill this role, you should demonstrate the following:

• Minimum 2 years of supervisory experience in a high volume, fast-paced hospitality environment
• Post-secondary diploma/degree in Business or Hospitality an asset
• Experience with Squirrel and OpenTable considered an asset
• WSET Intermediate Wine Certificate or comparable considered an asset
• Must possess superior verbal and written communication skills
• Demonstrates extreme organization in a fast-paced environment while acting as a team player
• Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Valid Serving It Right certification
• Ability to work flexible hours including evenings, weekends, and holidays

Perks

• Temporary shared staff accommodation options available
• Extended health and dental benefits
• Employee discounts on accommodations, dining and more
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Starting Hourly Wage: $21.85

Don't miss this exciting opportunity to join our Eldorado Resort family!