Restaurant Supervisor – Alpine Hospitality (Full-Time)

The Fairmont Jasper Park Lodge; Lake Louise; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Vision care

Dental care

Employee assistance program

On-site gym

On-site parking

Extended health care

Wellness program

Job summary

Lake Louise Inn Alberta is seeking a Restaurant Supervisor to oversee guest service at the Lake Louise location. The role includes bartending, taking orders, and delivering meals while ensuring guest satisfaction and a welcoming environment for guests.

Reporting to the Outlet Manager, this full-time position offers hourly pay with progression after probation. The candidate must hold a ProServe Certificate and have prior customer service and supervisory experience.

Qualifications

• Previous customer service and restaurant supervisory experience required.
• ProServe Certificate required.
• Energetic, hands-on, with initiative and integrity.
• Excellent customer service skills.
• Highly organized and detail-oriented.
• Work well under pressure, independently and as a team.
• Able to perform well in a fast-paced environment.
• Good communication skills.
• Basic knowledge of alcoholic beverages.
• Ability to lift heavy trays filled with glassware/food up to 30lbs.
• Basic math skills.

Responsibilities

• Greet guests upon arrival in a timely manner.
• Ensure that all set-ups are correct and complete.
• Ensure buffet is stocked and clean at all times.
• Explain the menu specials and offer suggestions that complement the guest’s choice.
• Maintain a professional and pleasant appearance at all times.
• Deliver beverages and food in a timely manner.
• Promptly clear and clean tables in a timely manner.
• Check-in with guests to ensure satisfaction.
• Refill beverages throughout the meal.
• Ensure proper disposal of garbage and recycling.
• Assist with training new team members to maintain service standards.
• Ensure cash handling procedures are followed at all times.
• Ensure the restaurant is maintained, clean, safe and secure.
• Adhere to Guest Service Standards and Hotel Policies.
• Complete daily and weekly checklists.
• Deliver guest’s bill and take payment.
• Follow Health and Safety guidelines.
• Other related duties as assigned by the Outlet Manager.

Skills

Customer service

Restaurant supervision

Energetic

Excellent customer service

Organized

Teamwork

Communication

Alcohol knowledge

Lifting up to 30 lbs

Math skills

Education

ProServe Certificate

Job description

Lake Louise Inn Alberta is seeking a Restaurant Supervisor to oversee guest service at the Lake Louise location. The role includes bartending, taking orders, and delivering meals while ensuring guest satisfaction and a welcoming environment for guests.

Reporting to the Outlet Manager, this full-time position offers hourly pay with progression after probation. The candidate must hold a ProServe Certificate and have prior customer service and supervisory experience.