Kitchen Services Supervisor

Casino Rama, Inc.; Ontario; On-site; CAD 46,000 - 60,000; Full time

Job summary

An established industry player in gaming and entertainment is seeking a Kitchen Services Supervisor to lead a dynamic team. This role is pivotal in maintaining high cleanliness standards and ensuring the smooth operation of food and beverage services. The ideal candidate will have a passion for creating a spotless environment while effectively managing staff and resources. With a focus on employee relations and safety, this position offers an exciting opportunity to contribute to a vibrant work atmosphere. Join a company that values growth, teamwork, and excellence, and take the next step in your career with us!

Qualifications

• 3+ years in a leadership role with experience managing staff.
• Strong knowledge of cleaning chemicals and equipment.

Responsibilities

• Supervise daily operations of the Kitchen Services Department.
• Ensure compliance with health and safety regulations.
• Manage inventory of cleaning supplies and wares.

Skills

Leadership

Employee Relations

Inventory Management

Communication Skills

Time Management

Problem Solving

Physical Stamina

Bilingual (French)

Education

High School Diploma

Health & Safety Certification

Tools

MS Outlook

MS Word

MS Excel

Stratton Warren

Job description

Job Type: Full-Time, Temporary (6 Months contract)

Wages: Starting at $46,195.00+

Job Title/Classification: Kitchen Services Supervisor

Department: Kitchen Services

Employment Type: Full-Time (Temporary)

# of Vacancies: 1

Posting Date: March 25, 2025

This is a Non-Bargaining Unit position; applications from all internal applicants are welcome and will be considered and reviewed.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position

The Kitchen Services team is an integral part in the success of our Food and Beverage operations here at Casino Rama. We are looking for an energetic & enthusiastic person who loves to clean, organize & create a spotless working environment while supervising in a safe and fast paced productive manner. The Kitchen Services Supervisor ensures hand and machine dish/pot cleaning is completed efficiently and possesses high standards of cleanliness to help assist in the smooth operations of all our food and beverage outlets. Organizational and planning skills are essential blended with a highly motivated and passionate human resource orientated leader.

Key Responsibilities

1. Supervise, coordinate and lead the daily operations of the Kitchen Services Department in an effective and efficient manner.
2. Comply at all times with Casino Rama standards and regulations to ensure the C.R.E.W. is working in a safe manner.
3. Control inventory of all cleaning compounds & supplies.
4. Monitor & maintain inventory of all wares.
5. Ensure clean and orderly conditions in all back-of-house kitchen areas.
6. Clean and maintain dishwashing facilities and operate dishwashing equipment.
7. Prepare & conduct coaching, counseling, recognition, Performance Management Documentation & Performance Reviews.
8. Adhere to Federal and Provincial Health Codes.
9. Adjust daily staffing levels to meet departmental budgets.
10. Support all service teams to ensure they have items needed.
11. Through participation, ensure assigned team tasks are effectively completed in a safe & productive manner (cleaning, ware washing & related projects).
12. Ensure wares, tools, chemicals & equipment, recycling & garbage are used, stored or disposed per standards.
13. Respond to and resolve C.R.E.W. questions/concerns and address operational issues.
14. Complete all forms as they pertain to Kitchen Services C.R.E.W. and operations.
15. Ensure needs of Internal Guests are met.
16. Perform other duties as assigned.

What You’ll Require

1. A minimum of 3 years working experience in a leadership role.
2. Experience supervising a minimum of 15 staff members.
3. Demonstrated experience providing excellent employee relations with co-workers.
4. Able to lift heavy objects repeatedly during the course of a shift.
5. Strong ability to effectively manage labour per shift.
6. Reading and writing skills with ability to complete detailed shift logs.
7. Knowledge of chemicals – their use, storage and able to train others.
8. Good computer knowledge and comfortable working with MS Outlook, Word and Excel; Stratton Warren experience is preferred.
9. Fully familiar with handling various cleaning materials, chemicals and equipment.
10. Able to accurately count inventories.
11. Able to work all shifts in a fast paced, stressful environment.
12. French language skills (verbal and written) are an asset.
13. Must have attained/or have the ability to attain prior to their start date the proof of completion certificate for the on-line Supervisor Health & Safety Awareness in 5 Steps program offered through the Ontario Ministry of Labor.
14. All employees at Casino Rama are expected to:

1. Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act.
2. Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols.
3. Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers.

Hours of work: Flexibility in a 24 hour, 7 day a week operation is required at all times; however, this position will be primarily scheduled the overnight shift on a regular basis. During the training period, the hours of work will be primarily during the day shifts.

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!

**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements.

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

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