Remote French Bilingual Customer Service Supervisor

Randstad Canada; Moncton; Remote; CAD 50,000; Full time

Job summary

Join a dynamic and innovative company as a Bilingual Customer Service Supervisor, leading a motivated team in a fully remote environment. You will leverage your expertise in customer service and your bilingual fluency to enhance customer experiences and support team growth in a culture centered on collaboration and inclusion.

Benefits

Flexible schedule with varied shifts

100% employer-paid health, dental, and vision coverage

2 weeks paid vacation in the first year

Access to Employee Assistance Program (EAP)

Ongoing training and career progression

Qualifications

• Minimum 1.5 years supervisory experience in a contact center environment.
• Bilingual fluency in English and French is essential.
• Strong leadership and coaching skills with an ability to manage a diverse team.

Responsibilities

• Lead and motivate a team of 15-20 customer service agents.
• Provide coaching, training, and performance management.
• Handle escalated customer inquiries and resolve complex issues.

Skills

Leadership

Communication

Customer Service

Multitasking

Problem Solving

Tools

Microsoft Office Suite

Five9

Verint

Salesforce

Job description

Join a dynamic and innovative company delivering exceptional client service in the travel and lifestyle sector. Known for fostering an inclusive, values-driven workplace culture, this company is expanding its remote customer service leadership team. Here’s your chance to lead a motivated, bilingual team and contribute to an exceptional customer journey in a fully remote environment.

Are you a french bilingual Customer Service Supervisor with proven contact center experience? We’re seeking a driven leader fluent in English and French, with 1.5+ years supervising teams of 15-20 agents, ideally with exposure to loyalty or retention programs. If you thrive in fast-paced, high-volume settings and are passionate about coaching, collaboration, and customer excellence, this role is for you.

Type : Full-time Permanent Role

Schedule : Flexible daytime hours EST, including some weekends

Location : 100% Remote, Canada-wide

Salary : $50,000

Required Experience : Minimum 1.5 years proven supervisory experience in a contact center environment, managing teams of 15-20 agents; bilingual fluency in English and French (spoken and written) is mandatory.

To apply, use the posting link or send your updated resume to [e-mail] with the subject line "Bilingual Customer Service Supervisor / Remote"

Advantages

Why You’ll Love This Role

• Work-Life Balance : Flexible schedule with varied shifts, including weekend availability, supporting personal and professional balance
• Comprehensive Benefits : 100% employer-paid health, dental, and vision coverage
• Paid Time Off : 2 weeks paid vacation in the first year plus 5 paid sick / personal days annually
• Wellness Support : Access to Employee Assistance Program (EAP)
• Growth & Development : Ongoing training, coaching, and career progression within a company that values leadership and internal promotion
• Culture & Values : Join a workplace focused on collaboration, integrity, creativity, ownership, and fun

Responsibilities

• Lead and motivate a team of 15-20 customer service agents plus a Team Lead in delivering outstanding customer experiences
• Provide coaching, training, and performance management to ensure KPIs and quality standards are met
• Handle escalated customer inquiries with empathy, resolving complex issues professionally
• Collaborate with Quality Assurance and Workforce Planning to monitor team performance and schedule adherence
• Maintain accurate records on agent productivity, customer interactions, and issue resolution
• Communicate updates on policies, procedures, and programs clearly and effectively to the team
• Manage scheduling, time-off requests, and ensure optimal shift coverage
• Participate in and sometimes lead special projects and team-building initiatives

Qualifications

• Minimum 1.5 years proven supervisory experience in a contact center environment (REQUIRED )
• At least 2 years hands-on customer service experience, ideally with loyalty or retention program exposure
• Bilingual fluency in English and French (spoken and written) — this is essential and will be emphasized multiple times
• Strong leadership, communication, and interpersonal skills with a passion for mentoring and coaching
• Empathy and resilience with the ability to handle sensitive situations and resolve conflicts effectively
• Tech-savvy : proficient in Microsoft Office Suite; experience with Five9, Verint, and Salesforce is an asset
• Highly organized with strong multitasking and time management skills, adaptable to shifting priorities
• Ability to thrive in a fast-paced, high-volume, fully remote work environment

Summary

Ready to lead a bilingual customer service team where your leadership and language skills make a real impact? This is a unique opportunity to join a people-first company with a vibrant culture that fosters growth, collaboration, and excellence. If you meet the experience requirements and are fluent in both English and French, don’t wait — apply today!

Type : Full-time Permanent Role

Schedule : Flexible daytime hours EST, including some weekends

Location : 100% Remote, Canada-wide

Salary : $50,000

Send your resume to [e-mail] with the subject line "Bilingual Customer Service Supervisor / Remote" and take the next step in your leadership career.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

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