Kitchen Sales Support Specialist

Kent Building Supplies; Mount Pearl; On-site; CAD 40,000 - 55,000; Full time

Job summary

Kent Building Supplies is seeking a Kitchen Sales Support Specialist to join their Installation Services sales team. This role focuses on driving sales, providing exceptional customer service, and supporting the Kitchen Sales Representative. Ideal candidates will have strong communication skills and a foundation in customer service, with opportunities for growth within the company.

Qualifications

• Strong foundation in customer service.
• Ability to work in a fast-paced environment.
• Excellent communication and organizational skills.

Responsibilities

• Drive sales through customer engagement and suggestive selling.
• Assist in preparing estimates and installation service agreements.
• Document sales activities in the company CRM system.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Team Player

Knowledge of Building Materials

Tools

Microsoft Office

Job description

Job Description

The Kitchen Sales Support Specialist is an integral part of our Installation Services sales team. They work collaboratively with the Kitchen Sales Representative to serve our customers and generate sales opportunities.

This position will be Monday-Friday with occasional weekends.

Responsibilities

1. Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
2. Work closely with Kitchen Sales Specialist to gain knowledge for potential future growth opportunities.
3. Assist in clarifying and understanding customers’ needs and guide them to the best solution(s) for their projects.
4. Provide customers with an exceptional experience.
5. Assist in preparing estimates and installation service agreements.
6. Build new business relationships with customers that will result in repeat business.
7. Assist in overseeing the relationship with customers handled by the installed sale team.
8. Assist in resolving customer challenges quickly and efficiently.
9. Document sales activities in the company CRM system and keep records current.
10. Take initiative and confidently direct customer interactions.
11. Stay updated on the latest product trends and market conditions.
12. Demonstrate high standards of safety and customer service.

Qualifications

1. A strong foundation in customer service.
2. Problem solver who can work in a fast-paced environment.
3. Excellent communication skills and a team player.
4. Organized, able to manage multiple projects and meet deadlines.
5. Proficiency in Microsoft Office and willingness to learn new software programs.
6. Knowledge of building materials and the construction process is an asset.
7. Strong verbal and written communication skills.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Canada and the United States with a team of 20,000 dedicated employees. We foster a dynamic culture of integrity, talent development, and inclusivity, offering growth opportunities across various divisions.

We are committed to accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to disability can be made at any stage of application and employment. We encourage candidates to disclose their needs to ensure equitable opportunities.

Worried about not meeting all requirements? We promote an inclusive environment where everyone is appreciated and empowered. If interested, we encourage you to apply regardless of full qualification match.

We appreciate your interest; only candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada with 48 locations and an ecommerce website. Our mission is to be the best source of home improvement products through superior customer service, quality products, and great prices. We prioritize safety, employee development, and continuous improvement, operating retail stores, truss manufacturing facilities, and a wholesale drywall company. We are part of the Independent Lumber Dealers Co-operative and the ARENA buying group, ensuring excellent product selection and pricing.