Client Support Specialist (Healthcare Facilities - B2B)

Clipboard Health; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

Clipboard Health is looking for highly motivated B2B Support Specialists to manage account relations with healthcare facilities. This remote role emphasizes proactive problem-solving and exceptional communication skills. Join a dynamic, fast-paced startup environment and contribute to the success of valued business clients.

Benefits

100% Remote

Fast-Paced Startup Environment

Skills-based Hiring Process

Qualifications

• Open to candidates of all experience levels.
• No specific degree required, focus on ability to solve problems effectively.

Responsibilities

• Own and resolve customer issues end-to-end.
• Prevent churn and drive retention by identifying potential issues early.
• Handle at least 30 calls and 15 email tickets daily.

Skills

Customer-Centric Mindset

Strong Communication Skills

Proactive Problem-Solving

High Accountability

Job description

Canada, UK, Europe, South Africa, Philippines, India, Oceanic

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here .

About the Role

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success byany 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

What We Look For

Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Who Can Apply?

Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
Education: No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

System Requirements

To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.

Working Hours

Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:

• 1.5 hours of daily break time

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You'll be asked to confirm the hours you're available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local timezone.

• If your availability aligns with current needs, you will be in consideration to move forward with the hiring process.
• If your availability does not align with current needs, we will contact you if and when your preferred schedules become available.

Ready to Make an Impact? Apply Now!

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.
• If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.
• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.

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Please confirm you have read the following System Requirements for this role: * Select...

Macy, the staffing coordinator at Healthcare Wellness, called to inform you that she recently requested an urgent shift, and two health care professionals arrived for the same shift. She is worried about sending one of the healthcare professionals home due to potential charges. Select the best option based on the information in our help center. * Select...

Mark, the night shift supervisor at Riverbend Clinic, calls to report that one of the healthcare professionals has stolen narcotics from the facility and abandoned their shift. He wants the healthcare professional added to the Do-Not-Return list. Select the best option based on the information in our help center. * Select...

The Admin of Maple Leaf Health urgently calls to cancel a shift she posted before leaving the facility. She has no access to her computer as she is at home and must cancel the shift before a nurse picks it up. As an agent, you cannot cancel the shift from your end. Based on the information in our help center, what is the best course of action? * Select...

Voice Prompt:"Hi, this is Rachel from Greenwood Medical Center. We had a nurse scheduled to start her shift at 7:00 AM today, but it's now 8:30 AM and she still hasn't arrived. This has caused a lot of disruptions in our morning routine, and we’re short-staffed. I tried reaching out to her directly but received no response. I urgently need a replacement to cover the shift and ensure our patient care is not compromised. Additionally, I want to understand why this happened and what measures can be taken to prevent such issues in the future. Can you help me resolve this immediately? *

Respond to the voice prompt above as if you were actually speaking to the customer. We do not want you to walk us through your thought process with an explanation. Instead, provide a direct and genuine response to the customer. UseVocaroo to record your response, then post the link in the space provided below.

What shifts fit your availability? *

3am - 12pm PT

4am - 1pm PT

5am - 2pm PT

12pm - 9pm PT

1pm - 10pm PT

8pm - 5am PT

Do you acknowledge that working days—potentially Saturday and/or Sunday (in PT) — may be assigned based on business needs? * Select...

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