Kitchen Sales co-worker (Design)

Ikea Ab; Barrie; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP matching

Annual bonus

Flexible spending account

Life insurance

Employee discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Ab in Barrie, Ontario, is seeking a Kitchen Sales co-worker to deliver outstanding omnichannel service and help customers envision and order kitchen solutions. You will join a diverse team, stay current on product features, and lead appointments to convert conversations into orders, while aligning with store goals.

You will engage with customers on trends, living situations, and needs to provide affordable, functional, and sustainable kitchen options.

Qualifications

• Minimum 3 years of related experience.

Responsibilities

• Strive for a single point of contact in the customer journey with omnichannel approach to deliver a seamless experience.
• Lead customer appointments by communicating IKEA kitchen benefits to convert into an order.
• Stay current on IKEA kitchen features, benefits, and digital selling tools.
• Compare IKEA offers with the competition and promote kitchen services.
• Contribute to store and kitchen business plan by meeting set goals.

Skills

3+ years experience

Job description

What you'll need to have

• Minimum 3 years of related experience

A day in your life with us

• Strive for a single point of contact in the customer journey, maintaining an omnichannel approach to meet customers where they are most comfortable. Interact proactively to deliver excellent service and ensure a seamless customer experience with a “first time right” mindset working with prevention. Take lead in customer appointments by communicating IKEA kitchen benefits and adapting the offer through provided customer feedback in order to convert into an order as per sales steering goals.
• Stay current on IKEA kitchen product features, benefits, and tech capabilities. Also, be an early adopter of new selling tools and digital developments, connected to IKEA and the kitchen department.
• Openly and honestly compare the IKEA product offer and service offer with the competition in a professional manner. Actively promote and sell the wide range of kitchen services available to help customers make informed choices.
• Understand and contribute to the store and kitchen business plan by delivering on the set business and personal goals.
• Understand the specific needs and dreams of customers and staying up to date on trends, living situations and customer buying behaviours to provide relevant, affordable, functional and sustainable solutions to our customers.

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Kitchen Sales co-worker