Kitchen Operations Lead: Service, Safety & Profit

Aramark; Lethbridge; On-site; CAD 30,000 - 34,000; Full time

Job summary

Aramark in Alberta, Canada is seeking an Hourly Supervisor to improve profitability and ensure top-tier customer service while maintaining safety, sanitation, quality, and consistency. This role drives sales and controls costs in a fast-paced operation.

The position requires 3–5 years of relevant experience, adherence to company standards, and the ability to supervise staff, train teams, and handle daily issues with professional conduct.

Qualifications

• Customer service focus to improve guest experience.
• Adherence to safety, sanitation and quality standards.
• Ability to control costs and drive efficiency.

Responsibilities

• Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
• Retains control of production costs, supply costs, and inventory by adhering to all standards of operation.
• Audits service and quality on a regular basis.
• Adheres to all standards and established tracking procedures daily.
• Develops and implements strategies to achieve customer satisfaction goals.
• Supervises teamwork and service on a regular basis.
• Supervises day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
• Supports and implements training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
• Assists in annual employee reviews and supervises interim performance issues.
• Supervisor accurate adherence to Aramark's time and attendance procedures.
• Ensure staffing level consistent with established guidelines and make daily adjustments based on business needs.
• All employees to be trained according to company standards for safety, health, and sanitation procedure

Skills

Customer service

Safety compliance

Sanitation

Quality control

Cost control

Education

3-5 years of relevant experience

Job description

Aramark in Alberta, Canada is seeking an Hourly Supervisor to improve profitability and ensure top-tier customer service while maintaining safety, sanitation, quality, and consistency. This role drives sales and controls costs in a fast-paced operation.

The position requires 3–5 years of relevant experience, adherence to company standards, and the ability to supervise staff, train teams, and handle daily issues with professional conduct.