Kitchen Install & Service Technician

Deslaurier Custom Cabinets; Ottawa; On-site; CAD 42,000 - 62,000; Full time

Job summary

Deslaurier Custom Cabinets is seeking a field service technician to perform cabinetry installation and repair to high standards for customers across Ottawa. You will pick up parts each morning, attend appointments, complete repairs, and ensure all service items are signed off by customers on the reports.

The role emphasizes strong organization, ability to work independently or in a team, and professional customer interactions.

Qualifications

• Grade 12 or equivalent.
• Experience with cabinetry installation and finishing techniques.
• Strong organizational and time management skills.

Responsibilities

• Pick up service parts and paperwork each morning and ensure parts are complete before leaving Depot.
• Attend appointments at specified locations and times as per daily schedule.
• Complete repairs to DCC quality standards and customer requirements.
• Report completion to service manager and assist other field technicians as time permits.
• Customer sign-off for service items on reports.

Skills

Cabinetry installation

Time management

Independent worker

Customer communication

Problem solving

MS Office

Education

Grade 12

Tools

Table saw

Chop saw

Air nailer

Compressor

Woodworking tools

Job description

Duties

• Pick up service parts and paper work at Service Depot each morning and ensure parts are complete before leaving Depot
• Attend appointments at specified locations and times as per daily schedule
• Complete repairs to DCC quality standards and customer requirements
• Report completion to service manager and if time permits, assist other field technicians
• For any items completed on service reports, have the customer sign to acknowledge their acceptance of that particular service item or all items on the service report.
• Paperwork for New/Incomplete Service Items
• Complete all return service reports daily, utilizing catalogue codes and proper terminology.
• All reports must be complete, accurate and signed off by the customer acknowledging the service to be completed.
• Company Representation
• Always represent the company in a courteous and professional manner.
• Always operate company vehicles in a safe and professional manner.

Education

• Grade 12

Specialized knowledge, Skills/Abilities and Experience

• Working knowledge of cabinetry installation, counter tops, woodworking and finishing techniques
• Possess excellent organizational and time management skills
• Capable of working independently (minimal supervision) as well as part of a solid team
• Strong communication/interpersonal skills and ability to manage difficult customer interactions with tact
• Valid driver's license and clean driver’s abstract record
• Proven problem solving ability and creative approach to solving service issues on site
• Must be physically fit and able to lift up to 75 lbs
• Good PC skills with working knowledge of Outlook, Excel and Word
• Knowledge of Deslaurier products and services would be a strong asset
• Must provide own equipment: table saw, chop saw, air nailer, compressor, wood working tools.

This position offers an opportunity to leverage your technical expertise in a dynamic environment dedicated to delivering top-tier service. We value professionalism, technical proficiency, and a commitment to excellence in every aspect of the role.