Keyholder

Inspired-Cannabis-Co-1; Nanaimo; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Employee incentive programs

Ongoing training and cross-training

Team events

Job summary

Inspired Cannabis in Nanaimo is seeking a Keyholder to act as on-shift leader, ensuring smooth store operations, compliance, and exceptional customer experiences. You will model service standards, coach teammates, and help drive sales while maintaining product knowledge and regulatory compliance.

Ideal candidates bring 2+ years in retail or customer-facing roles, leadership experience, and CannSell certification.

Qualifications

• 2+ years experience in retail, hospitality, or customer-facing roles with leadership or keyholder experience preferred.
• Provincial cannabis certification (e.g., CannSell or equivalent) required.
• Successful completion of a pre-employment criminal record check.

Responsibilities

• Deliver and model consistent, high-quality customer service, addressing and resolving escalations.
• Support team in providing informed cannabis education.
• Help achieve individual and store sales targets.
• Coach team on product recommendations and sales techniques.
• Identify opportunities to improve sales performance and customer retention.
• Maintain knowledge of products, categories, and regulations; support ongoing team education.
• Oversee opening/closing procedures, including cash management.
• Ensure store operations comply with regulations and policies.
• Maintain store standards, including cleanliness and merchandising.
• Provide on-shift leadership and direction to team members.
• Assist with training and onboarding of new employees.

Skills

Leadership

Customer service

Communication

Problem-solving

Coaching

Team leadership

Job description

Location: Inspired 117- Southgate - 50 Tenth St, Unit 114, Nanaimo, BC, V9R 6L1

The Role

At Inspired Cannabis, Keyholders are trusted on-shift leaders — the ones who keep the store running smoothly, model great customer experiences, and help the team succeed even when things get busy.

In this role, our core values show up in the way you lead: raising the bar by noticing what’s needed and setting the standard for service and store presentation; being people-powered by supporting and coaching teammates with care and respect; owning it by taking responsibility for store operations, compliance, and outcomes; riding the wave by staying calm and adaptable when priorities shift; and winning together by sharing credit, celebrating wins, and bringing energy to every shift.

If you’re energized by leadership, problem-solving, mentoring others, and keeping a fast-paced retail environment running like clockwork, this could be a great fit.

What You’ll Do

• Deliver and model consistent, high-quality customer service, including addressing and resolving escalations.
• Support team members in providing informed and responsible cannabis education.
• Support the achievement of individual and store sales targets.
• Coach team members on product recommendations and sales techniques.
• Identify opportunities to improve sales performance and customer retention.
• Maintain strong knowledge of products, categories, and regulations, and support ongoing team education.
• Execute opening and closing procedures, including cash management.
• Oversee daily store operations and ensure compliance with all regulations and policies.
• Maintain store standards, including cleanliness, merchandising, and organization.
• Provide on-shift leadership and direction to team members.
• Support the training and onboarding of new employees.
• Foster a positive, accountable, and team-oriented work environment.

What You’ll Bring

• Minimum age requirement as per provincial regulations (typically 19+).
• Flexible availability, including evenings and weekends.
• 2 years plus experience in retail, hospitality, or a customer-facing role, with previous leadership or keyholder experience preferred.
• Strong communication, problem-solving, and interpersonal skills, with the ability to coach and support team members.
• Demonstrates ownership and accountability, and leads by example to support team performance and engagement.
• Ability to adapt to changing priorities and communicate clearly to address issues proactively.
• Ability to stand for extended periods and safely lift up to 20 lbs.
• Provincial cannabis certification (e.g., CannSell or equivalent) required.
• Successful completion of a pre-employment criminal record check.

Why You’ll Like Working Here

• Positive, inclusive team environment with supportive leadership.
• Opportunities to build and grow your leadership and coaching skills.
• Ongoing training and cross-training to help you keep growing.
• Employee incentive programs and team social events, where applicable.
• A fast-paced, people-powered workplace where great service and teamwork go hand in hand.