Keyholder

Spirit Leaf Ontario Inc; London; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Career growth opportunities

Employee product discounts

EFAP for all employees

Health, dental coverage for full-time

Paid vacation

Job summary

Value Buds London (Fanshawe) is seeking a motivated Keyholder/Shift Lead for cannabis retail. You will greet customers, offer product education, and help manage store operations during shifts to ensure a smooth customer experience.

The role requires retail or hospitality experience, strong communication, and cannabis selling certification. You must be able to stand for long periods and lift up to 40 lbs, with eligibility for a Criminal Record Check.

Qualifications

• Previous retail, customer service, or hospitality experience.
• Strong communication skills and a customer-first attitude.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Minimum age requirement based on province (18/19+).
• Ability to stand for extended periods and lift up to 40 lbs.
• Eligible to pass a Criminal Record Check.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Support daily operations including merchandising and store upkeep.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves, receive deliveries, and complete basic inventory checks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Retail experience

Customer service

Hospitality

Education

Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)

Job description

Work Location

Value Buds London (Fanshawe)

About the Role

Keyholder / Shift Lead - Cannabis Retail

About Value Buds

Value Buds is one of Canada's largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

We're looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you'll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who enjoys leading by example, taking ownership during their shifts, and supporting both customers and teammates in a fast-paced setting.

What You'll Do

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Support daily operations including merchandising and store upkeep
• Operate the POS, handle payments, and issue receipts
• Restock shelves, receive deliveries, and complete basic inventory checks
• Ensure compliance with cannabis regulations, including ID verification

About You

• Previous retail, customer service, or hospitality experience
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

Why You'll Love Working With Us

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive, team-oriented environment
• Employee product discounts across our retail banners
• Competitive wages and flexible scheduling options
• Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support
• Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Rate of Pay

18.5 CAD Hourly

Plan SNDL is a vertically integrated, multi- segment, multi-banner retail operator, and Canada's largest regulated product platform. To learn more about SNDL- please watch the video below: https://sndl.com/Overview/Videos/default.aspx#gallery-1