Keyholder

sundial; Hamilton; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

EFAP program

Health benefits

Paid vacation

Employee discounts

Job summary

Value Buds in Ontario is seeking a reliable Keyholder/Shift Lead to welcome customers, lead by example, and support teammates in a fast-paced setting. You will help customers navigate cannabis products, manage store operations, and ensure regulatory compliance.

The role emphasizes strong communication, reliability, and the ability to stand for long periods while handling POS transactions and stock management. Benefits include EFAP and flexible scheduling.

Qualifications

• Previous retail, customer service, or hospitality experience.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Minimum age requirement based on province (18/19+).
• Ability to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Support daily operations including merchandising and store upkeep.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves, receive deliveries, and complete basic inventory checks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Retail experience

Communication skills

Education

Cannabis selling certification

Tools

POS system

Job description

Work Location

Value Buds Stadium

About the Role

Keyholder / Shift Lead - Cannabis Retail

About Value Buds

Value Buds is one of Canada's largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

About the Role

We're looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you'll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who enjoys leading by example, taking ownership during their shifts, and supporting both customers and teammates in a fast-paced setting.

What You'll Do

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Support daily operations including merchandising and store upkeep
• Operate the POS, handle payments, and issue receipts
• Restock shelves, receive deliveries, and complete basic inventory checks
• Ensure compliance with cannabis regulations, including ID verification

About You

• Previous retail, customer service, or hospitality experience
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

Why You'll Love Working With Us

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive, team-oriented environment
• Employee product discounts across our retail banners
• Competitive wages and flexible scheduling options
• Employee & Family Assistance Program (EFAP) available to all employees , offering confidential 24/7 mental health, wellness, financial, and family support
• Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Rate of Pay

18 CAD Hourly Plan