Keyholder

Sundial; Burnaby; On-site; CAD 23,000 - 30,000; Part time

Job summary

Nova Cannabis Inc. is seeking a Part-time Keyholder at Value Buds Kitsilano in Vancouver, BC to help run daily store operations.

You will greet customers, educate on cannabis products, support promotions, manage POS transactions, and ensure compliance with OH&S and BC cannabis regulations.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• High School Diploma or equivalent.
• Valid Selling It Right certification.
• Criminal Record Check required.
• Must be 19 years of age or older.
• Must have reliable transportation to commute to/from work.

Responsibilities

• Greet customers upon entrance; engage in conversation and build relationships to understand needs.
• Educate customers about cannabis products, strains and consumption methods.
• Promote store culture and brand through merchandising and promotions.
• Handle POS transactions and adhere to cash handling/Loss Prevention procedures.
• Monitor inventory and restock products as needed.
• Comply with OH&S policies and provincial regulations.

Skills

Customer service

Retail experience

Communication skills

Team player

Attention to detail

Education

High School Diploma or equivalent

Tools

POS system

Job description

Work LocationValue Buds KitsilanoAbout the RoleAbout Nova CannabisNova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.About the RoleBased out of our Value Buds Kitsilano location, in Vancouver, BC, we are looking for experienced Part-time Keyholder who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.Role and responsibilities include, but are not limited to:Customer OfferingGreet customers upon entrance; engage in conversation and build a relationship to understand specific needsFacilitate a welcoming and positive atmosphere for everyone in the storeEducate customers about cannabis products, strains and consumption methodsDay to Day OperationsPromote our culture and brand by participating in merchandising and promotional activitiesWork in partnership with Store Managers and other team members to generate sales.Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new productsParticipate in routine store maintenance and ensure cleanliness is a priorityComplete customer transactions on the POS system and adhere to all cash and Loss Prevention proceduresMonitor inventory and re-stock products regularlyRegulatory AdherenceComply with all OH&S (Occupational, Health, and Safety) policies and proceduresSupport and promote Nova Cannabis’s and BCLCB’s (British Columbia Liquor and Cannabis Board) social responsibility programsComply with Nova Cannabis’s policies, standard operating procedures, and practicesExperience and QualificationsMinimum, 2-years of customer service experienceMinimum, 2-years of retail and/or hospitality experienceCannabis, liquor or healthcare experience is preferredHigh School Diploma or equivalentValid Selling It Right certificationMust complete and pass a Criminal Record CheckWorking knowledge of regulations as it pertains to selling cannabis in British ColumbiaPersonal Characteristics and RequirementsExcellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customersAbility to think on your feet and creatively problem solveOpen-minded and constantly identifying ways to improvePassionate about creating a positive, memorable, and tailored experience for every customerExcellent communication skills (written and verbal) and a professional demeanorTeam player who is passionate about supporting the overall success of the businessUphold ethics, confidentiality, and demonstrate a high level of discretion at all timesResponsible and reliableMust be 19 years of age or olderMust have reliable transportation to commute to/from workThanks for considering a position with us! Cheers!We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.Our Commitment to Diversity & Inclusion:Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.About SNDLSNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.Rate Of Pay18.5CADHourly PlanLearn more about SNDL