Key Holder Key Holder

The Estée Lauder Companies; Kitchener; On-site; CAD 40,000 - 52,000; Full time

Job summary

The Estée Lauder Companies in Canada is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering outstanding service and achieving sales targets. You will coach the sales team and manage cash handling with accuracy and integrity.

You will also oversee opening and closing the store on a rota basis, ensuring smooth operations in a fast-paced environment and representing the brand with professionalism.

Qualifications

• Proven retail experience, preferably in cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Desirable: retail operations experience including cash reconciliation and opening/closing the store.
• Desirable: supervisory experience with coaching/mentoring to hit sales and service targets.

Responsibilities

• Support Store Manager and Assistant Manager to run the store smoothly.
• Lead by example and coach the sales team to deliver exceptional customer service.
• Carry out start and end of day cash reconciliation and related duties.
• Open and close the store on a rotation basis and manage retail hours.

Skills

People leadership

Customer service

Cash handling

Opening/closing operations

Staff coaching

POS software

Tools

POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview