Key Holder

Estée Lauder Companies; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Estée Lauder Companies in Toronto seeks a dynamic Key Holder to support the Store Manager and Assistant Manager, helping run the store smoothly and leading the sales team with inspirational, personalized customer service.

You will handle cash reconciliation, participate in opening and closing on a rota basis, and progress toward a rewarding supervisory career. Willingness to work retail hours, including weekends and events, is required.

Qualifications

• Proven retail experience, preferably cosmetics.
• Ability to deliver inspirational, authentic, and personalized customer service.
• Desirable: retail operations experience including cash reconciliation and opening/closing the store.
• Experience supervising and coaching staff toward sales and service targets.
• Ability to work retail hours including days, nights, weekends and events.
• Experience with retail POS software.

Responsibilities

• Support Store Manager and Assistant Manager to run the store smoothly.
• Lead by example to deliver inspirational, authentic customer service.
• Perform opening/closing tasks and daily cash reconciliation.
• Provide coaching and mentoring to sales team.
• Assist with rota-based store opening and closing.

Skills

Cosmetics retail

Customer service

Cash handling

Retail ops

Supervisory exp

Flexible hours

POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview