Key Holder Key Holder

Estée Lauder Companies; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Estée Lauder Companies in Toronto invites a dynamic Key Holder to support the Store Manager and Assistant Manager. You will lead by example, coaching the sales team to deliver inspirational, authentic and personalised customer service to hit sales and service targets.

You will also apply your retail and cash handling experience to perform start and end of day cash reconciliation and participate in opening and closing the store on a rota.

Qualifications

• Proven retail experience, preferably in cosmetics.
• Ability to provide inspirational, authentic, and personalised customer service.
• Desirable experience in cash reconciliation and opening/closing the store.
• Experience supervising others with coaching/mentoring.
• Ability to work retail hours including days, nights, weekends and events.
• Experience with retail POS software.

Responsibilities

• Lead by example and coach the sales team to meet targets.
• Carry out start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Provide exceptional customer service to drive sales and customer satisfaction.

Skills

Retail experience

Customer service

Leadership

Cash handling

Flexible hours

POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviours that the sales team need to demonstrate in order to provide inspirational, authentic and personalised customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalised customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview