Key Holder

The Joint Cannabis; Winnipeg; On-site; CAD 21,000 - 28,000; Part time

Job summary

The Joint Cannabis is seeking a proactive Key Holder at our Winnipeg location to help deliver exceptional guest experiences while keeping store operations running smoothly. You’ll oversee opening and closing, assist with inventory, and ensure compliance with company standards in a fast-paced retail setting.

You should have strong customer service, cash handling, and leadership skills, with flexibility to work at two or more locations and shifts including weekends.

Qualifications

• Retail leadership or supervisory experience is a plus.
• Strong customer service and interpersonal skills.
• Ability to delegate and take ownership of tasks.
• Excellent time management and prioritization.
• Must be 19+ and comply with provincial cannabis rules.

Responsibilities

• Greet customers and ensure a welcoming shopping experience.
• Maintain accurate opening/closing procedures and cash handling.
• Monitor inventory and assist with merchandising.
• Support e-commerce and packaging where needed.
• Uphold company policies and cannabis product knowledge.
• Represent the brand with a professional appearance.

Skills

Customer service

Leadership

Time management

Flexibility

Attention to detail

Education

Provincial Cannabis Certification

Job description

1459 Main St, Winnipeg, MB R2W 3V9, Canada

Job Description

Posted Friday, August 28, 2026 at 6:00 AM

About Us

The Joint Cannabis has been proudly serving customers across the Prairies and Canada since 2007. Starting as a tobacconist and glass galley before legalization, we’ve grown into one of the region’s leading cannabis retailers. Today, we operate multiple locations in Manitoba and Saskatchewan, offering an unmatched selection of cannabis and accessories at competitive prices.

Our mission is simple: to provide exceptional service, quality products, and a retail environment that feels approachable and inviting. We’re passionate about staying ahead of trends and offering one of the most extensive selections of cannabis and accessories across the Prairies, at prices that make sense. When you join The Joint, you’re joining a team that values curiosity, collaboration, and growth. We believe in creating an environment where employees feel supported, empowered, and proud to deliver exceptional experiences every day.

Job Overview

As a Key Holder, you’ll be the key player in creating an exceptional guest experience while keeping store operations running smoothly. From opening and closing procedures to maintaining accurate inventory and ensuring compliance with company standards, you’ll make sure every detail is handled with care. This role is perfect for someone who loves retail, thrives in a fast-paced setting, and takes pride in operational excellence.

Core Responsibilities

• Greet customers warmly and create a welcoming, positive shopping experience.
• Provide exceptional customer service; answer questions, offer product knowledge, and assist with selections.
• Ensure all opening and closing procedures are completed accurately and efficiently.
• Handle cash transactions and maintain accuracy in all financial processes.
• Maintain a clean, organized, and safe store environment at all times.
• Assist with merchandising and promotional activities to keep displays fresh and engaging.
• Monitor inventory levels, process orders, and ensure accurate stock counts.
• Support e-commerce operations, including order fulfillment and packaging.
• Uphold company standards and ensure compliance with all policies and procedures.
• Maintain a high level of cannabis product knowledge and stay informed about new products and trends.
• Represent the brand professionally with a positive attitude and polished appearance.
• Perform other operational tasks as required to support the store’s success.

Qualifications

• Industry experience is an asset
• Supervisory experience in a retail environment preferred
• Ability to delegate and take ownership
• Excellent interpersonal and customer service abilities
• Great time management and prioritization skills
• Must be 19+
• Current & valid Provincial Cannabis Certification
• Ability to provide a current Criminal Background Check
• Availability to work at two or more locations
• Flexible availability, including closing shifts and weekends

Working Conditions

• Ability to remain on your feet for extended periods during shifts
• Comfortable lifting and moving items up to 25 pounds as needed
• Flexibility to work additional hours or overtime when required

Hours: Must be available between 6:15 AM – 12:30 AM, Monday to Sunday

Job Type: Part-time

The Joint Cannabis respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted.*

1459 Main St, Winnipeg, MB R2W 3V9, Canada