Key Holder

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 32,000 - 42,000; Full time

Job summary

Lindt is seeking a motivated Keyholder for a role in Banff, Canada. The position focuses on delivering an exceptional retail experience, leading by example, and supporting store operations to meet daily sales targets.

You will welcome customers, share product features, handle returns professionally, and act as a brand ambassador for Lindt’s values and premium offerings.

Qualifications

• Leadership demonstrated in a fast-paced retail environment.
• Strong customer service mindset with a passion for brand storytelling.
• Ability to drive sales while delivering an exceptional in-store experience.

Responsibilities

• Provide excellent customer service and product knowledge to shoppers.
• Assist with manager-on-duty tasks, opening/closing, and store operations.
• Support training and onboarding of new team members.
• Contribute to visual merchandising and successful in-store activations.
• Assist with corporate gifting orders and B2B sales efforts.

Skills

Leadership

Customer service

Sales focus

Job description

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We’re looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you’re a strong leader with a love for chocolate and customer service, we’d love to meet you!

The role’s purpose:

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You’ll Do:

Leadership and Teamwork:

• – Assist with manager on duty responsibilities, holding a key and opening and closing the store.


• – Support team members to achieve daily sales targets and deliver exceptional customer experiences.


• – Participate in training and onboarding new team members.


• – Assist with visual merchandising and execution of in-store activations.

Customer Service:

• – Welcome customers to the store, answer questions, and provide personalized assistance on product features.


• – Handle returns and resolves customer concerns in a professional and timely manner.


• – Act as a brand ambassador by sharing Lindt’s values and product excellence.


• – Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory:

• – Ensure compliance with visual merchandising standards and inventory control procedures.


• – Support inventory duties, including stock replenishment and receiving.


• – Assist with coordinating corporate gifting orders.

Cash Handling:

Assist with cash handling duties.