Elevated Keyholder -

Nada Holdings, Inc.; London; On-site; CAD 42,000 - 54,000; Full time

Job summary

Lindt in Canada seeks an Elevated Keyholder to support daily store operations and lead the team in the absence of management. The role focuses on delivering exceptional customer experiences, achieving sales targets, and representing the Lindt brand with passion.

You will assist in training new team members, support in-store activations and merchandising, and help manage schedules and inventory while upholding health & safety standards.

Qualifications

• Experience in retail or customer-facing role with leadership exposure.
• Strong customer service mindset and sales drive.
• Familiarity with POS systems and cash handling processes.
• Knowledge of inventory control, visual standards, and store operations.
• Clear communication and interpersonal skills with a customer-first attitude.
• Ability to prioritise tasks and multitask in busy periods.
• Friendly, energetic personality with a proactive approach to guests.
• Willingness to work weekends and holidays.

Responsibilities

• Act as manager on duty; support opening/closing, scheduling and cash handling.
• Lead, coach and train team members to meet daily sales targets and guest experience goals.
• Assist in onboarding new hires and maintaining store standards.
• Support visual merchandising and in-store activations; ensure store cleanliness.
• Provide excellent product knowledge and guest assistance; address questions and concerns.
• Contribute to B2B efforts by identifying business clients and corporate gifting opportunities.
• Prepare sales performance reports in the absence of the Store Manager; manage staffing levels.

Skills

Retail leadership

Customer service

POS experience

Cash handling

Inventory control

Communication

Multitasking

Flexible availability

Education

High school diploma

Tools

POS systems

Job description

Enchant the World With Chocolate – and Lead with Passion.

At Lindt, we create more than just premium chocolate — we craft memorable experiences. We're looking for a confident and inspiring Elevated Keyholder to support the daily operations of our store and provide strong leadership in the absence of management. If you’re passionate about retail, ready to lead, and love chocolate, this could be your perfect next step!

Reports to: Store Manager

The Elevated Keyholder role is essential in providing leadership to the store team and support to the Store Manager to ensure smooth daily operations. This role is responsible for ensuring high levels of customer satisfaction, driving sales, and supporting team members. As an Elevated Keyholder, you will play a crucial role in helping us achieve our mission to Enchant the World With Chocolate.

What You’ll Do:

Leadership and Teamwork:

• Act as a manager on duty by supporting store opening and closing duties, holding a key and stepping in when management is not present.
• Support, coordinate and coach team members to achieve daily sales targets and deliver exceptional customer experience.
• Assist in training and onboarding new team members.
• Support visual merchandising and execution of in-store activations, including store cleanliness

Customer Service:

• Welcome customers to the store, answer questions, and provide personalized assistance on product features.
• Handle returns and resolves customer concerns in a professional and timely manner.
• Act as a brand ambassador by sharing Lindt’s values and product excellence.
• Support efforts to drive B2B sales by identifying potential business clients and coordinating corporate gifting orders.

Operational Support:

• In the absence of the Store Manager, prepare sales performance reports.
• Manage the store’s schedule to ensure adequate staffing levels.
• Place product orders to maintain optimal inventory levels.
• Uphold health & safety standards and support a strong culture of H&S with the team.

Inventory:

• Ensure compliance with visual merchandising standards and inventory control procedures.
• Support inventory duties, including stock replenishment and receiving.

Cash Handling:

• Prepare daily bank deposits and assist with cash handling.

Qualifications:

• Proven experience in a retail sales or customer-facing role, with some team leadership or key holder experience preferred.
• Strong customer service skills with the ability to drive sales and lead by example.
• Experience with POS systems and cash handling.
• Familiarity with inventory control, visual standards, and store operations.
• Confident communication and interpersonal skills.
• Ability to prioritize tasks and multitask during busy periods.
• Friendly and energetic personality with a customer-first mindset.
• Comfortable with flexible availability, including weekends and holidays.
• High school diploma or equivalent.
• A passion for chocolate!

We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Rights department for more information.