Chocolate Advisor – Retail Sales Associate

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 32,000 - 46,000; Full time

Job summary

Lindt Canada is seeking a Chocolate Advisor to elevate the in-store experience with warmth and premium service.

The role focuses on personalized customer service, maintaining premium store standards, and supporting daily operations to help achieve sales goals while acting as a brand ambassador for Lindt’s heritage and craftsmanship.

Responsibilities

• Premium Customer Experience: Welcome guests with warmth, professionalism, and enthusiasm; provide personalized product recommendations; share knowledge of heritage and offerings; handle returns with care; reflect premium image.
• Sales & Service Excellence: Proactively engage with customers; support daily sales targets with product knowledge; promote seasonal offerings and corporate gifts; foster loyalty with repeat customers.
• Merchandising & Store Standards: Maintain visual merchandising and cleanliness; ensure products are stocked and presented to premium standards; support activations and promotions.
• Operations & Team Support: Assist with inventory duties, restocking and receiving shipments; support cash handling and POS; collaborate to achieve store goals; handle special requests.

Job description

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create memorable moments. We’re looking for a warm, polished, and customer-focused Chocolate Advisor to join our team and deliver an exceptional in-store experience. If you have a passion for premium products, enjoy connecting with people, and take pride in providing outstanding service, we’d love to meet you.

The role’s purpose:

The Chocolate Advisor plays a key role in delivering the Lindt experience on the sales floor. This position is responsible for providing personalized customer service, maintaining premium store standards, and supporting daily operations to help the team achieve its sales goals.

What You’ll Do:

Premium Customer Experience

• – Welcome each guest with warmth, professionalism, and enthusiasm.
• – Provide personalized product recommendations based on customer preferences and occasions.
• – Share knowledge about Lindt’s heritage, craftsmanship, and product offerings.
• – Handle returns and customer concerns with care, efficiency, and professionalism.
• – Act as a brand ambassador, ensuring every interaction reflects Lindt’s premium image.

Sales & Service Excellence

• – Proactively engage with customers and create meaningful connections.
• – Support daily sales targets through attentive service and product knowledge.
• – Promote seasonal offerings, gift solutions, and corporate gifting options.
• – Build trust and loyalty with repeat customers.

Merchandising & Store Standards

• – Maintain exceptional visual merchandising and cleanliness standards.
• – Ensure products are well stocked, faced, and presented to premium standards.
• – Support in-store activations and promotional displays.

Operations & Team Support

• – Assist with inventory duties, including restocking and receiving shipments.
• – Support cash handling and POS transactions accurately.
• – Work collaboratively with the team to achieve store goals.
• – Assist with corporate gifting orders and special requests.
• – Perform other duties as assigned.