Key Holder - Banff

Nada Holdings, Inc.; Banff; On-site; CAD 36,000 - 48,000; Part time

Job summary

Lindt in Banff, Canada is seeking a friendly and energetic Keyholder to support daily store operations, lead by example, and deliver a memorable chocolate-buying experience.

You will assist with opening and closing, drive sales, train new staff, manage cash and POS, and help coordinate visual merchandising and corporate gifting. Weekend availability and a passion for chocolate are essential. You will be part of a collaborative team that celebrates Lindt's values and product excellence.

Qualifications

• Proven experience in a retail sales or customer-facing role.
• Strong customer service skills with the ability to drive sales.
• Experience with POS systems and cash handling.
• Familiarity with inventory control and visual standards.
• Friendly and energetic personality with a customer-first mindset.
• Comfortable with flexible availability, including weekends and holidays.
• High school diploma or equivalent.
• A passion for chocolate!

Responsibilities

• Assist with manager on duty responsibilities, opening/closing the store.
• Support team to achieve daily sales targets and customer experiences.
• Train and onboard new team members.
• Assist with visual merchandising and in-store activations.
• Welcome customers, answer questions, and provide product guidance.
• Handle returns and resolve concerns professionally.
• Promote corporate gifting options for B2B sales.
• Maintain inventory controls and stock replenishment.
• Assist with corporate gifting orders and receiving.
• Assist with cash handling duties.

Skills

Retail experience

Customer service

POS systems

Cash handling

Visual merchandising

Communication

Team leadership

Availability weekends

Flexibility

High school diploma

Chocolate passion

Education

High school diploma or equivalent

Tools

POS systems

Job description

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We're looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet you!

The role's purpose

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You'll Do

Leadership and Teamwork

• Assist with manager on duty responsibilities, holding a key and opening and closing the store.

• Support team members to achieve daily sales targets and deliver exceptional customer experiences.

• Participate in training and onboarding new team members.

• Assist with visual merchandising and execution of in-store activations.

Customer Service

• Welcome customers to the store, answer questions, and provide personalized assistance on product features.

• Handle returns and resolves customer concerns in a professional and timely manner.

• Act as a brand ambassador by sharing Lindt’s values and product excellence.

• Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory

• Ensure compliance with visual merchandising standards and inventory control procedures.

• Support inventory duties, including stock replenishment and receiving.

• Assist with coordinating corporate gifting orders.

Cash Handling

• Assist with cash handling duties.

Qualifications

• Proven experience in a retail sales or customer-facing role.

• Strong customer service skills with the ability to drive sales.

• Experience with POS systems and cash handling.

• Familiarity with inventory control and visual standards

• Confident communication and interpersonal skills.

• Ability to prioritize tasks and perform under pressure

• Friendly and energetic personality with a customer-first mindset.

• Comfortable with flexible availability, including weekends and holidays.

• High school diploma or equivalent.

• A passion for chocolate!

We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information.

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