Key Holder - Niagara Outlet Collection

Nada Holdings, Inc.; Golden Horseshoe; On-site; CAD 23,000 - 26,000; Part time

Job summary

Lindt in Ontario is seeking a passionate Keyholder to lead daily store operations and deliver exceptional customer experiences. You’ll help with opening/closing, drive sales, and support visual merchandising and onboarding.

The role emphasizes customer-first service, team leadership, and brand representation with a flexible weekend/holiday schedule. Pay is competitive for a part-time retail position in Canada.

Qualifications

• Proven experience in a retail sales or customer-facing role.
• Strong customer service skills with ability to drive sales.
• Experience with POS systems and cash handling.
• Familiarity with inventory control and visual standards.
• Confident communication and interpersonal skills.
• Flexible availability, including weekends and holidays.
• High school diploma or equivalent.
• A passion for chocolate!

Responsibilities

• Assist with manager on duty responsibilities, holding a key and opening/closing the store.
• Support team members to achieve daily sales targets and deliver exceptional customer experiences.
• Participate in training and onboarding new team members.
• Assist with visual merchandising and execution of in-store activations.
• Welcome customers, answer questions, and provide personalized product guidance.
• Handle returns and resolve customer concerns promptly and professionally.
• Act as a brand ambassador by sharing Lindt’s values and product excellence.
• Support corporate gifting efforts to drive B2B sales.
• Ensure compliance with visual merchandising standards and inventory control procedures.
• Assist with stock replenishment and receiving.
• Coordinate corporate gifting orders.
• Assist with cash handling duties.

Skills

Retail sales

Customer service

Teamwork

Communication

Time management

Pressure handling

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Inventory management software

Job description

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We're looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet you!

Availability

20-35 hours/week

Pay rate

$18.35/hour

The role's purpose

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You’ll Do

Leadership and Teamwork

• Assist with manager on duty responsibilities, holding a key and opening and closing the store.

• Support team members to achieve daily sales targets and deliver exceptional customer experiences.

• Participate in training and onboarding new team members.

• Assist with visual merchandising and execution of in-store activations.

Customer Service

• Welcome customers to the store, answer questions, and provide personalized assistance on product features.

• Handle returns and resolves customer concerns in a professional and timely manner.

• Act as a brand ambassador by sharing Lindt’s values and product excellence.

• Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory

• Ensure compliance with visual merchandising standards and inventory control procedures.

• Support inventory duties, including stock replenishment and receiving.

• Assist with coordinating corporate gifting orders.

Cash Handling

• Assist with cash handling duties.

Qualifications

• Proven experience in a retail sales or customer-facing role.

• Strong customer service skills with the ability to drive sales.

• Experience with POS systems and cash handling.

• Familiarity with inventory control and visual standards

• Confident communication and interpersonal skills.

• Ability to prioritize tasks and perform under pressure

• Friendly and energetic personality with a customer-first mindset.

• Comfortable with flexible availability, including weekends and holidays.

• High school diploma or equivalent.

• A passion for chocolate!

We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information.

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