Key Account Supervisor-Reverse Logistics

Metro Supply Chain; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a leading supply chain solutions provider as a Key Account Supervisor in Reverse Logistics. This role offers an exciting opportunity to lead a team in optimizing reverse logistics processes, enhancing customer satisfaction, and driving operational efficiency. You will be at the forefront of implementing innovative strategies while working in a safety-first environment. With a commitment to employee well-being, the company provides comprehensive medical coverage, wellness programs, and community engagement opportunities. If you are passionate about supply chain management and eager to make a significant impact, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Coverage

Life and Disability Insurance

Wellness Programs

Retirement Savings Plan with Company Matching

Employee Appreciation Day

Company-Sponsored Social Events

Community Volunteering Opportunities

Qualifications

• 3+ years in supply chain or transportation industry.
• Experience in a warehouse or supervisory role.

Responsibilities

• Train and mentor team members in reverse logistics operations.
• Develop strategies to optimize the reverse supply chain.

Skills

Logistics Software Proficiency

Analytical Skills

Problem-Solving Skills

Effective Communication

Education

High School Diploma or GED

Tools

Inventory Management Systems

Job description

Key Account Supervisor - Reverse Logistics

Tuesday, April 29, 2025

Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest-growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet across more than 175 sites in North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain was a 2024 winner of Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation, and commitment to its people and communities.

Responsibilities

• Train, supervise, and mentor team members to enhance their knowledge and execution of reverse logistics operations.
• Develop and implement strategies to optimize the reverse supply chain and reduce costs related to returns.
• Coordinate with vendors, third-party logistics providers, and internal stakeholders to improve reverse logistics efficiency.
• Communicate effectively with internal and external clients.
• Analyze return data to identify trends, root causes of issues, and opportunities for improvement.
• Ensure all reverse logistics documentation is completed accurately and efficiently.
• Collaborate with reverse coordinators and warehouse teams to streamline return processes and improve customer satisfaction.
• Ensure returned products are handled according to quality standards and company policies.
• Report on key performance indicators (KPIs) and recommend process improvements.
• Maintain targets, objectives, and goals within the team.

Experience

• Previous experience in a warehouse or supervisory role.
• At least 3 years of experience in supply chain or transportation industry.
• Proficiency in logistics software and inventory management systems.
• Strong analytical and problem-solving skills.
• Effective communication skills in English, both written and oral.

Core Competencies

• Customer Centricity
• Fostering a Positive Culture
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Effective Communication
• Continuous Improvement Mindset
• Business & Financial Acumen

Education

• High school diploma or GED required.

Why Join Us

• Work in a safety-first environment.
• Opportunity to build a career with a growing company.
• Medical, dental, and vision coverage for you and your family.
• Life and disability insurance.
• Wellness programs to support your family’s well-being.
• A retirement savings plan with company matching.
• Employee Appreciation Day.
• Company-sponsored social events.
• Community volunteering opportunities.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals. If you require accommodations during the recruitment process, please contact our Human Resources team.

5025 Creekbank Rd, Mississauga, ON L4W 5R2, Canada