Key Account Manager - Automotive Specialty Retail - Canada

OSRAM Ltd., Markham, Canada; Markham; On-site; CAD 90,000 - 120,000; Full time

Job summary

ams OSRAM Group in Canada is seeking an experienced Key Account Manager to drive growth in automotive specialty retail nationwide, with preference for the Greater Toronto Area.

You will manage national and regional accounts, collaborate with sales and marketing, and serve as the customer’s voice across the organization. The role emphasizes relationship building, contract negotiations, and accurate forecasting of a 400+ product portfolio.

Qualifications

• Bachelor’s degree plus a minimum of 10 years of related experience.
• 3 to 5 years of broad-based retail channel experience.
• Quantitative analysis using SAP extracts, retailer portal data, and Excel.
• Demonstrated marketing and merchandising.

Responsibilities

• Be the face of Sylvania to key customers and build strong partnerships.
• Advocate for customer needs internally to ensure timely delivery.
• Create and execute annual line review strategy to grow business.
• Negotiate contracts and proposals with win-win outcomes.
• Forecast a portfolio of over 400 products with a 12-month view.
• Understand the value proposition of lighting products and articulate it.

Skills

Key account management

Automotive aftermarket

Sales forecasting

Negotiation skills

Relationship building

Education

Bachelor's degree

Tools

SAP

Microsoft Excel

Job description

Career Opportunities: Key Account Manager - Automotive Specialty Retail - Canada (23854)

Requisition ID23854-Posted08/26/2026

The ams OSRAM Group is a global leader in innovative light and sensor solutions. With more than 110 years of industry experience, we combine engineering excellence and global manufacturing with a passion for cutting-edge innovation enabling transformative advancements in the automotive, industrial, medical, and consumer industries. “Sense the power of light” – our success is based on the deep understanding of the potential of light and distinct portfolio of emitter and sensor technologies. Around 19,700 employees worldwide drive innovations alongside societal megatrends. Find out more about us on https://ams-osram.com

As Business Unit AMSL Automotive Solutions & Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio.

Your new responsibilities

We are seeking an experienced and results-oriented Key Account Manager to join our best in class retail focused sales team in Canada. As an emerging role in the national accounts team, you will play a pivotal role in driving growth and ensuring customer satisfaction. The ideal candidate will have a proven track record of success in automotive specialty retail account management, as well as strong quantitative and communication skills.

The Key Account Manager plays an essential role on the team and this challenging job requires continual refinement of a broad array of competencies to be successful. Working closely with more senior sales team members, this role manages and grows our portfolio of national and regional customer accounts. As part of a combined sales and marketing team, the Key Account Manager is the undisputed voice for their customer base, across our organization, and the customer’s. The Sylvania brand is very highly regarded in the customer base as the compound result of decades of an unrelenting focus on serving our customers. Sales and marketing are one team, with collaboration and positive energy evident in all aspects of team business. Expectations are high, for the position and the team.

This is a Canada based position with exact location flexible, but the Greater Toronto Area is preferred. The incumbent must be able to effectively and quickly support the customer portfolio in a face-to-face manner as the business cadence dictates.

Key responsibilities:

• Be the face of Sylvania to all key customers and, as such, be not only a steward but a strong ambassador on any challenge or opportunity that arises – regardless of its nature. Cultivate strong relationships across a wide range of customer functional organizations to create a long-term partnership rooted in mutual trust.
• Be a strong and vocal advocate for the customer internally to make sure their needs are met on time, to their satisfaction. Foster strong relationships internally with all essential support functions in order to rally forces in times of need efficiently and effectively.
• Create and execute a compelling annual line review strategy to ensure consistently growing business results for us and our customer base.
• Negotiate all contracts and proposals such that a win-win outcome is perceived by both sides. Develop full pro forma P & L business proposals using established templates and a strong awareness of all options and financial levers available at the time of creation.
• Accurately forecast a portfolio of over 400 products as part of a 12-month rolling view.
• Understand the value proposition of an ever-expanding array of lighting and quality of life products and be confidently and independently conversant in the delivery of messages in their regard.

Who we are looking for

• Bachelor’s degree plus a minimum of 10 years of related experience. Demonstrated sales experience in either the consumer electronics or automotive aftermarket channels. A similar sales role is defined as one that manages not only the relationship but also pricing, business proposals, forecasting, and merchandising strategy as it applies to that account.
• 3 to 5 years of broad-based retail channel experience, preferably in the automotive or consumer electronics channels. Experience using 3rd party representative agencies in a retail business environment.
• Quantitative business analysis proficiency, using SAP extracts, retailer portal data, and complex excel spreadsheets. These skills translate into compelling business proposals and accurate 12- month sales forecasts.
• Demonstrated marketing and merchandising.