Key Account Manager

Sussex Tool & Supply; Grand Rapids; On-site; CAD 70,000 - 100,000; Full time

Job summary

Sussex Tool & Supply is seeking a dedicated Key Account Manager for an on-site role in Grand Rapids, MB. You will manage strategic customer relationships, identify opportunities for additional products and services, and ensure timely order fulfillment.

The role involves frequent customer meetings, quoting, pricing negotiations, and coordinating with internal teams on inventory and delivery. You will monitor performance, address issues promptly, and develop account plans to support customer goals

Qualifications

• Strong account management and relationship-building skills across varying client sizes.
• Sales, negotiation, and business development focus on industrial products or supplies.
• Organizational, planning, and time-management skills to handle multiple key accounts.
• Clear communication and presentation abilities to convey product value professionally.
• Problem-solving and analytical skills to interpret data and drive solutions.
• B2B sales or account management experience; industrial distribution experience is a plus.
• On-site work with Grand Rapids, MB clients and local travel as needed.
• Proficiency with CRM systems and basic office software (email, spreadsheets, presentations).
• High school diploma required; post-secondary education in business/sales is an advantage.

Responsibilities

• Manage and grow strategic customer relationships and key accounts.
• Identify opportunities for new product and service offerings.
• Ensure timely, accurate order fulfillment and coordination with internal teams on inventory and delivery.
• Attend frequent customer meetings, prepare quotes, and negotiate pricing within guidelines.
• Monitor account performance and address issues promptly.
• Develop account plans to support customer goals and drive revenue growth.
• Gather market intelligence by collecting customer feedback and reporting competitor activity.

Skills

Account management

Relationship building

Sales

Negotiation

Business development

Organizational skills

Time management

Communication skills

Presentation skills

Problem solving

Analytical skills

B2B sales

CRM proficiency

Office software

Education

High school diploma

Post-secondary education in business or sales

Tools

CRM software

Spreadsheets

Presentations

Job description

Company Description

Sussex Tool & Supply is a family-owned and operated industrial tool distributor that has grown from a one-person shop in the early 1980s to serving more than 1,000 accounts. The company partners with customers of all sizes, from one-person operations to large manufacturing facilities, and is committed to providing the same level of service to every account. Sussex Tool & Supply emphasizes long-term relationships and views each customer as a partner in its success. The company offers a broad product line and aims to become the primary supplier for customers’ tool and supply needs. For more information, please visit www.sussextool.com.

Role Description

The Key Account Manager is a full-time, on-site role based in Grand Rapids, MB, responsible for managing and growing strategic customer relationships. Day-to-day activities include overseeing key accounts, identifying opportunities for additional product and service offerings, and ensuring timely, accurate order fulfillment. The role involves frequent customer meetings, preparing quotes, negotiating pricing within company guidelines, and coordinating with internal teams on inventory and delivery. The Key Account Manager will monitor account performance, address issues promptly, and develop account plans to support customer goals and drive revenue growth. This position also contributes to market intelligence by gathering customer feedback and reporting on competitor activity.

Qualifications

• Strong account management and relationship-building skills, with experience supporting customers of varying sizes.
• Sales, negotiation, and business development skills focused on industrial or manufacturing products, tools, or supplies.
• Organizational, planning, and time-management skills to handle multiple key accounts and priorities effectively.
• Communication and presentation skills, including the ability to explain product features and value in clear, professional terms.
• Problem-solving and analytical skills to interpret account data, identify trends, and propose appropriate solutions.
• Previous experience in B2B sales or account management; experience in industrial distribution or manufacturing is an asset.
• Comfort working on-site with customers and internal teams in Grand Rapids, MB, and willingness to travel locally as needed.
• Proficiency with CRM systems and basic office software (e.g., email, spreadsheets, and presentations).
• High school diploma required; post-secondary education in business, sales, or a related field is an advantage.